Desktop support

Desktop / Field Services Technician Detailed Job DescriptionOverviewWe are seeking an experienced Desktop / Field Services Technician to provide onsite and remote end-user computing support for desktop, laptop, printer, and network-related issues. The technician will be responsible for troubleshooting hardware/software problems, supporting mobile workforce connectivity, performing installations/upgrades, and ensuring timely resolution of tickets while maintaining excellent customer service stan

Mac L1 Support Technician 12 Month W2 Contract (No C2C/No Student Sponsorship) Onsite daily in New York, NY [10011] OR San Francisco, CA 270 [94107] Pay rate: up to $37.50/hr. in New York and up to $40.50/hr. in San Francisco, CA. No PTO or paid holidays. The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment). We are seeking a proactive and customer-focusedL1 Support Engineerto provide

About theRole TheDesktopSupportEngineerin a dispatchroleis responsible for providing first and second-leveltechnical supportwhile also managing the efficient assignment and dispatch of service requests. This hybridroleensures end-user issues are resolved promptlyeither directly or by coordinating with other techniciansby triaging tickets, prioritizing tasks, and maintaining strong communication betweenITand users. Youll serve as the go-to technical resource fordesktopsupportneeds, ensuring the t

Desktop Team LeadIntroductionOur client is seeking a Desktop Team Lead. The Desktop Team Lead will be responsible for growing the Desktop team members'' skills and performing day-to-day tasks including responding to user-reported issues, requests, and expediting support tickets. The expectation is that this individual will be technically proficient and will be able to mentor and coach other members of the team to improve their skills. The Desktop Support Lead role presents an opportunity to solv