Associate Help Desk Support Technician

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Electronics Team to provide essential technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position. Responsibilities The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and re

Key Responsibilities Provide technical support for Salesforce and related third-party applications to internal and external users.Respond to support requests received via email, phone, and virtual meetings/webinars.Investigate, troubleshoot, and resolve application and technical issues.Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.Ensure incidents are categorized, prioritized, and assigned appropriately.Validate reported bugs

Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program.

Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Speci