W2 - Lead Azure DevOps Engineer

Lead Azure Devops Engineer, remote in Canada. We really need an expert in Dynatrace, this is probably the main requirement here. Hope you could help.

• Fully remote in Canada and CST time zone shift
• Proven Dynatrace and Kubernetes skills are a must, plus experience with Azure cloud
• Duration 1 year
• General interview with me 30 minutes, Technical interview with EPAM 90 minutes, Client’s interview 1 hour.

Lead DevOps Engineer - Observability & Monitoring

Join EPAM as a Lead DevOps Engineer where you will drive observability excellence, strengthen monitoring practices, and ensure system reliability across a complex production environment. Your expertise will directly improve operational maturity and support delivery at scale.

At EPAM, you''ll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.

Responsibilities:

• Manage end-to-end monitoring, alerting, and observability for production applications using Dynatrace, Splunk, and Grafana, ensuring system reliability and performance
• Develop and maintain documentation outlining best practices for logging and monitoring, while conducting regular audits to ensure compliance with company policies and industry standards
• Triage, prioritize, and resolve medium-complexity incidents and service requests using JIRA, providing warm handoff notes and escalation support for tickets beyond Level 2
• Define service level objectives for each product request type and establish average completion time benchmarks to drive continuous improvement
• Present metrics and escalated ticket trends regularly to leadership, identifying opportunities to shift support processes left and reduce incident recurrence
• Participate in cross-functional initiatives related to observability standards and be available for off-hours monitoring, on-call escalations, and pager duty coverage

Requirements:

• 8 or more years of experience working within DevOps or SRE teams, with a strong focus on incident and request management in high-availability production environments
• Hands-on proven expertise in Dynatrace, Splunk, and Grafana, with the ability to configure monitoring setups and administer tooling
• Experience with Azure logging and monitoring solutions including Log Analytics, Azure Monitor, and Application Insights
• Solid understanding of observability principles covering monitoring, logging, and distributed tracing across scalable, fault-tolerant systems
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure and communicate findings clearly to technical and non-technical stakeholders
• Bachelor''s degree in Computer Science or a related field and/or equivalent work experience, with excellent English communication skills and the ability to work both independently and collaboratively