What you will doSupport the dedicated Enterprise Solutions and Services team (ESS) within Johnson Controls Security Solutions and other Business Units as required. Support Johnson Controls increased movement in the digital market. Lead complex Customer Owned Alarm Monitoring projects from a technical aspect. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. Maintain customer Security and possibly network equipment to meet compliance standards for their industry. Objectively and proactively work on Remote Projects and Service Request.
How you will do it- Responsible for all technical and engineering aspects of their assigned projects. Plan, schedule, predict, manage all aspects of the project to ensure accuracy proper resources and quality to complete the project.
- Performs scheduled, routine preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, and calibrating systems and checking out equipment to ensure it's in satisfactory working order.
- Completes maintenance tasks, within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
- Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
- Performs work assignments in a safe manner and within specified cost limits.
- Keeps up to date of changes and new developments in products and technology.
- Create detailed documentation/incident reporting of inspections, troubleshooting and diagnosis of customer equipment.
- Deliver routine and on time reporting to the customer regarding their system, status, health, and compliance status.
- When needed pre-stage system before deployment and configure to system specifications
- Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment.
What we look for- 10+ years of experience dealing with Alarm Monitoring Infrastructure
- Efficiency in one of the following products
- MAS
- DMP Receivers
- SureGuard Receivers
- Experience in breaking down SQL databases and creating customer reports.
- Proven experience in coordinating and building MAS architecture.
- Degree or Diploma in computer science or related field preferred.
- Ability to work after hours and weekends (this could be required for certain projects).
- Good verbal and written communications skills.
- Strong network and computer skills/knowledge.
- Experienced in network support (routing/switching), preferably on a large campus type scale
- Excellent problem-solving skills.
- Ability to troubleshoot technical issues remotely
What you will do
Support the dedicated Enterprise Solutions and Services team (ESS) within Johnson Controls Security Solutions and other Business Units as required. Support Johnson Controls increased movement in the digital market. Lead complex Customer Owned Alarm Monitoring projects from a technical aspect. Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. Maintain customer Security and possibly network equipment to meet compliance standards for their industry. Objectively and proactively work on Remote Projects and Service Request.
How you will do it - Responsible for all technical and engineering aspects of their assigned projects. Plan, schedule, predict, manage all aspects of the project to ensure accuracy proper resources and quality to complete the project.
- Performs scheduled, routine preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, and calibrating systems and checking out equipment to ensure it's in satisfactory working order.
- Completes maintenance tasks, within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
- Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
- Performs work assignments in a safe manner and within specified cost limits.
- Keeps up to date of changes and new developments in products and technology.
- Create detailed documentation/incident reporting of inspections, troubleshooting and diagnosis of customer equipment.
- Deliver routine and on time reporting to the customer regarding their system, status, health, and compliance status.
- ,When needed pre-stage system before deployment and configure to system specifications
- Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment.
- What we look for
- 10+ years of experience dealing with Alarm Monitoring Infrastructure
- Efficiency in one of the following products
- MAS
- DMP Receivers
- SureGuard Receivers
- Experience in breaking down SQL databases and creating customer reports.
- Proven experience in coordinating and building MAS architecture.
- Degree or Diploma in computer science or related field preferred.
- Ability to work after hours and weekends (this could be required for certain projects).
- Good verbal and written communications skills.
- Strong network and computer skills/knowledge.
- Experienced in network support (routing/switching), preferably on a large campus type scale
- Excellent problem-solving skills.
- Ability to troubleshoot technical issues remotely
HIRING SALARY RANGE: $89,000-$130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize
that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please
visit the About Us tab on the Johnson Controls Careers site at ;br>
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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