Technical Account Manager
Netserv Applications, Inc.
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Job Details
Skills
- account management
Summary
Job Description – Strategic Technical Account Director
Location: Miami, Florida (Travel across Florida required)
Key Responsibilities
• Develop and execute comprehensive account growth and engagement strategies
across customer accounts
• Build and maintain strong relationships with executive stakeholders, technical
teams, operational leadership, and key decision-makers
• Conduct product demonstrations and showcase Diamanti platforms, solutions,
and customer use cases
• Lead customer proof-of-concepts (POCs), evaluations, deployments, and
technical engagements
• Identify and drive pipeline expansion opportunities across multiple business
units and customer locations
• Manage customer projects, timelines, deliverables, and operational coordination
activities
• Coordinate onsite service teams, technical resources, and sales representatives
aligned to the account
• Schedule and lead customer meetings, executive briefings, workshops, lunches,
dinners, and relationship-building initiatives
• Collaborate closely with sales leadership and executive teams to
support strategic opportunities and drive successful deal closures
• Ensure high levels of customer satisfaction while maintaining alignment with
customer SLAs, project goals, and business objectives
Required Qualifications
• Bachelor’s degree in Business, Engineering, Information Technology, or a related
field
• Proven experience in enterprise account management, customer success,
technical account management, or strategic sales roles
• Strong experience managing large enterprise customers and executive-level
relationships
• Ability to manage complex customer engagements involving technical,
operational, and business stakeholders
• Excellent communication, presentation, and relationship management skills
• Experience coordinating cross-functional teams and managing customer-facing
projects
• Strong organizational skills with the ability to manage multiple priorities and
timelines simultaneously
• Comfortable leading customer discussions, executive briefings, and technical
solution presentations
• Ability to travel extensively across Florida and maintain approximately 75%
onsite presence at customer locations
• Must reside in or near the Miami, Florida area
Preferred Qualifications
• Experience working with enterprise infrastructure, cloud, Kubernetes,
virtualization, storage, or data center technologies
• Prior experience supporting utility, energy, or large-scale enterprise customers
• Exposure to technical solution selling and customer deployment management
• Experience working in high-growth technology organizations
- Dice Id: netserv
- Position Id: 8971982
- Posted 2 days ago
Company Info
We are a software product engineering services company. We are 15+ years old and pride ourselves in being an organic partner to our customers, by ensuring that whatever we do, contributes to their business growth.
In our journey in the past 15 years, we have nurtured client relationships, some of which span more than a decade. We have always been ahead of the curve in mastering and using new technologies, and have expanded our domain based on industry needs.
The core of what makes us what we are lies in what we call The NetServ Way. NetServ Way is our guiding principle, diligently practiced across the organization and encompasses our entire circle of influence customers, employees, vendors and partners and technology associates. It defines the way we think and act, while doing our work, and in all our relationships.
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