Wholesale Support Analyst

Role Summary

The Wholesale Support Analyst provides customer-facing operational and deal support for a Carrier Sales team in a fast-moving telecommunications environment. This role coordinates requests for proposal (RFPs), maintains customer relationship management (CRM) data, supports reporting, and helps manage customer follow-up. The position serves as a shared resource for account managers, improving sales efficiency, responsiveness, and customer experience from RFP through handoff to Solutions Project Management. The ideal candidate is organized, detail-oriented, responsive, and comfortable managing multiple priorities.

Responsibilities

• Coordinate RFP responses by tracking incoming requests, organizing requirements, researching information, and collaborating with account managers and internal teams to deliver accurate responses on time.
• Create and maintain opportunities, account records, and pipeline information in Salesforce or another CRM system.
• Support account managers by responding to customer requests and following up on open items when needed.
• Prepare customer metrics, reports, and materials for account reviews.
• Build trusted working relationships with carrier customers and internal stakeholders.
• Confirm deal details and documentation are complete and accurate before handoff to Solutions Project Management.
• Research questions and independently identify solutions related to telecommunications products, customer needs, and business systems.
• Coordinate multiple requests, priorities, and deadlines while maintaining accurate and complete work.
• Communicate clearly and professionally with customers, account managers, and internal teams.
• Provide administrative and operational support that enables account managers to focus on sales activities.

Qualifications

• At least two years of experience in telecommunications, sales operations, sales support, or customer support.
• Experience working in a CRM system; Salesforce experience is preferred.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Strong written and verbal communication skills.
• Relevant education, training, certifications, or equivalent practical experience.
• Valid driver’s license.
• Experience supporting RFP responses is preferred.
• Experience supporting a sales team in a carrier or wholesale telecommunications environment is preferred.
• Familiarity with carrier network services such as Ethernet, dedicated internet access (DIA), and wavelength is preferred.
• Ability to manage multiple priorities, meet deadlines, respond promptly, collaborate effectively, and work with minimal direction.

Publishing Pay Range: $25.00 - $30.00 hourly

This position offers a hybrid schedule, with time split between the office and remote work.