Service Desk Analyst - MSP (Vancouver, WA)

Overview:

Seeking a Service Desk Analyst with strong customer service skills and hands-on experience supporting Windows environments, networks, and M365 for diverse MSP clients.

Responsibilities

• Provide phone/chat/ticket-based support for desktops, servers, and applications


• Troubleshoot Windows OS, networking, hardware, and M365 issues


• Deploy and manage devices using Intune, AutoPilot, and SCCM


• Handle user accounts, permissions, and GPO/AD tasks


• Perform imaging, installations (custom/batch/PXE), and profile configuration


• Review event logs, apply patches, and support Windows server maintenance


• Configure firewalls, routers, switches, VLANs, and Wi-Fi (Meraki/UniFi)


• Document steps, maintain accurate client environment notes, and escalate when needed

Technical Skills

• Windows: 10/11/Server, PowerShell, VBScript, registry edits, Group Policy


• Endpoint Management: Intune, AutoPilot, SCCM, WDS


• M365/AD: Exchange, O365, user admin, permissions


• Networking: Cat6/1Gb/40Gb, firewalls, link aggregation, Wireshark, Meraki/UniFi


• Linux (basic): Bash, Apache, DNS/DHCP, firewall tools

Attributes

• Strong communicator with an MSP mindset


• Organized, analytical, and able to manage multiple tickets


• Customer-focused problem solver

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.