Technical Lead, Application Delivery & Strategy

Job#: 3022648

Job Description:

This role require a lot of travel to Frisco, TX and possibly other locations down the line if the extends. Travel may be for 3+ weeks at a time.

Job Description:

Qualifications:

Bachelor's degree in information technology, Computer Science, Engineering, or a related field, required or equivalent combination of education and experience.

EXPERIENCE:

7+ years' experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue.

Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.

Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.

Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise/Food & Beverage.

Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications.

Proven successful experience in technical staffing selection and management for a wide range of IT solutions.

Strong understanding of networking, servers, and hardware technologies.

Experience with cloud services, SaaS applications, and cybersecurity best practices.

Ability to lead cross-functional teams and work with multiple stakeholders.

Excellent problem-solving skills and ability to remain calm under pressure.

Strong communication skills, both written and verbal.

Responsibilities:

Technology Strategy Development: can create and implement a comprehensive technology roadmap to enhance operational efficiency and customer satisfaction with Architecture and other technology/business partners.

Software Management: Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation..

Hardware Oversight: Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions.

Vendor Management: Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution. Assist with vendor selection and management including technical oversight of drafting SOW's, RFP's, vendor evaluation, budgeting, monitoring work progress from inception to implementation.

System Integration: Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies.

Team Leadership: Lead and mentor a team of IT professionals, including system administrators, developers, and support staff.

Guest-Facing Technologies: Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps.

Cybersecurity: Works with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, and compliance with GDPR or other relevant data protection regulations.

Troubleshooting and Support: Provide high-level troubleshooting and support for system issues, including after-hours on-call support when necessary.

Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.