IT Support Specialist

IT Support Specialist - Contract

South Austin, TX

Overview

We're hiring an IT Support Specialist for a 3-6 month contract (with potential to extend/convert). This is a hands-on, user-facing role supporting Level 1-2 issues for a global workforce across ticket queues and walk-up support.

Required Experience & Skills

• 3+ years of IT Support Specialist experience (enterprise environment preferred)
• Strong troubleshooting experience with:
  • Microsoft Office 365
  • Windows 11
  • macOS (Mac laptops)
• Experience with printer troubleshooting (connectivity, setup, downtime)
• Working knowledge of Active Directory
• Experience in a fast-paced environment handling both:
  • Ticket queues (ServiceNow or similar)
  • Walk-up / in-person support
• Strong customer service and communication skills

Key Responsibilities

• Provide Level 1-2 technical support for end users
• Troubleshoot hardware/software issues (O365, Windows, Mac, printers)
• Manage tickets via ServiceNow, chat, email, and walk-ups
• Support asset management and device recovery
• Assist with user access and account support (AD)
• Support global users, including occasional off-hours needs

Work Environment

• 4 days onsite in South Austin (1 day remote)
• M - F 8am - 5pm CST (occasional off-hours as needed)
• Blend of ticket-based and walk-up support
• High-volume, collaborative support team

Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on May 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.