Service Desk Technicians

RESPONSIBILITIES: Kforce's client in Miami, FL is seeking an IT Service Desk Agent to provide first level IT support for all end-users via telephone, email or chat. Main responsibilities include: * Troubleshooting and resolving hardware, software and voice/data communication systems issues * Escalating calls when appropriate * Writing concise, informative service tickets and following up on all tickets in a timely manner, while pursuing issues through to resolution REQUIREMENTS: * Years of Exp

Job Description Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. Key Responsibilities Respond to help requests via phone and email, documenting issue details and user information. Troubleshoot

Job Posting Office of Information Technology Services (OITS) Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state's generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sa

Job Description 100% - General Support Respond to Help Desk support requests received by phone, email, chat, and walk-in support, ensuring timely and effective service.Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system.Assist users with account access, password resets, and common technology issues.Troubleshoot problems related to university technology services and personal devices.Troubleshoot and resolve technical is