Field IT Support Technician (Onsite)

Job Title:

Field IT Support Technician (Onsite)

Location:

Little Rock, AR

Duration:

6 months

Interview Process:

In Person

Job Description

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

What You'll Do

• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

• System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.

• Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.

• Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

• Identity Management: Manage user, group, and computer accounts within a centralized directory service.

• Training & Compliance: Assist with security awareness training and phishing simulations.

• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

• Field Assistance: Serve as the \"eyes and ears\" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

• 3+ years of experience in each of the following:

• Field technician support

• Desktop and laptop troubleshooting

• Mobile device support

• Network administration and support

• Software installation and maintenance

• Peripheral device configuration

• Help desk/telephone support

• Exceptional customer service skills with a commitment to user satisfaction

• Strong communication abilities for technical and non-technical audiences
  

Preferred Qualifications

• CompTIA A+, Network+, or similar IT certifications

• Experience with macOS support

• Google Workspace administration experience

• Experience in government or conservation organizations

Technicial Skills

• Windows 10/11 operating systems

• Microsoft 365 and Office Suite

• Active Directory administration

• iOS and Android mobile device management

• Basic networking (TCP/IP, DNS, DHCP)

• Antivirus and security software

• Remote support tools

Top Skills & Years of Experience

Required/Desired Skills

Recruiter Details:

Name : Kris at gsksolutions dot comContact : Seven one nine- Two three nine- Five five nine nine