Business Analyst-Associate (Tech)
Horizontal Talent
Dice Job Match Score™
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Job Details
Skills
- Attention To Detail
- Business Systems
- Customer Experience
- Training
- Offshoring
- Service Delivery
- Customer Support
- Customer Service
- Communication
- Organizational Skills
- Management
- Problem Solving
- Conflict Resolution
- FOCUS
- Unified Communications
- Onboarding
- Workflow
- Process Improvement
- Documentation
- Adaptability
- Artificial Intelligence
- Job Boards
Summary
Responsibilities
- Support the onboarding process for voice services by coordinating tasks and delivering a strong customer experience.
- Gather, document, and organize business and technical requirements for office voice service setup.
- Serve as a primary point of contact for customers using the voice services offering.
- Act as an escalation resource for service-related issues and help drive timely resolutions.
- Contribute ideas and support efforts to improve onboarding, training, support, and documentation.
- Work collaboratively with both onshore and offshore resources to support service delivery.
- 2-5 years of experience in a business analyst, systems analyst, or customer support-related role.
- Strong customer service mindset and commitment to helping others.
- Excellent verbal and written communication skills.
- Ability to gather, organize, and communicate requirements clearly.
- Strong organizational skills with the ability to manage priorities and meet deadlines.
- Resourceful problem-solving approach and a focus on finding practical solutions.
- Experience supporting voice technologies, unified communications, or similar service environments.
- Familiarity with onboarding processes or service administration workflows.
- Ability to contribute to process improvements and documentation updates.
- Comfort working across teams and supporting a range of stakeholders.
- Background in a fast-paced environment where adaptability and responsiveness are valued.
Horizontal is committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds to apply. We believe diverse perspectives strengthen teams, improve service, and help create better outcomes for everyone.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $46 per hour based on qualifications and experience.
- Dice Id: 10123528
- Position Id: 75824
- Posted 3 hours ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
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