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Lead ServiceNow ITOM Technical Consultant

Hybrid in Santa Clara, CA, US • Posted 11 hours ago • Updated 11 hours ago

Contract W2

6 Months

No Travel Required

Hybrid

Depends on Experience

Source Code Technologies LLC

Fitment

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Job Details

Skills

ServiceNow
Management
Mapping
RESTful
Event Management
IT Management
IT Operations
ITOM
CMDB
Optimization

Summary

Role: Lead ServiceNow ITOM Technical Consultant – Service Mapping & Event Management

Location: Remote / Onsite as required

Job Description:

Required Certifications-

- ServiceNow Certified System Administrator (CSA)

- Service Mapping certification/experience

- Event Management certification/experience

Must have:

- CSA

- Strong Service Mapping

- Strong Event Management

- ServiceNow ITOM experience

- Must be physically located in the US

We are seeking a Lead ServiceNow ITOM Technical Consultant with strong hands-on experience in Service Mapping and Event Management. The consultant will support ITOM initiatives, provide technical leadership, and work closely with stakeholders to design, configure, implement, and optimize ServiceNow ITOM capabilities.

Key Responsibilities:

- Lead ServiceNow ITOM implementations and enhancements.

- Design and configure Service Mapping solutions for complex applications and business services.

- Implement and optimize Event Management, including event ingestion, correlation, alert management, and actionable events.

- Configure discovery and mapping patterns, identification/reconciliation rules, and service dependencies.

- Troubleshoot ITOM issues and provide technical recommendations.

- Work with application, infrastructure, and operations teams to understand service dependencies.

- Lead technical discussions, workshops, and knowledge-transfer sessions.

- Review existing configurations and recommend improvements.

- Support integration of monitoring tools and third-party event sources with ServiceNow.

Required Technical Skills:

- Strong hands-on ServiceNow ITOM experience.

- Advanced Service Mapping implementation experience.

- Strong Event Management experience.

- ServiceNow Discovery knowledge.

- Experience with event integrations and monitoring tools.

- CMDB and Configuration Item relationship knowledge.

- Identification and Reconciliation Engine (IRE) knowledge.

- Experience with ServiceNow ITOM troubleshooting and performance optimization.

Preferred Skills:

- ServiceNow ITOM Visibility experience.

- CMDB Health and optimization experience.

- MID Server configuration and troubleshooting.

- IntegrationHub / REST / API integration experience.

- Experience with large enterprise ServiceNow environments.

- Experience leading ServiceNow workshops with technical and business stakeholders.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91139032
Position Id: 9099446
Posted 11 hours ago

Company Info

About Source Code Technologies LLC

As your business grows, evolves, and improves every day, an intentional and well-executed IT strategy is an essential component in maintaining a sustained competitive advantage. It’s difficult to keep up with the latest technology trends, but with insightful advice and focused professional guidance from Source Code Technologies LLC, you can seamlessly navigate every stage of growth, from start-up to IPO. Get in touch with us today to learn more about how we can help your organization maximize your IT strategy.

Your success is our top priority, and our team works with honesty, integrity, and sincerity to ensure our solutions are a perfect match for your organizational IT needs. We’ll help you move past legacy technology that may be a barrier to productivity, replacing it with advanced solutions that are tailored to provide exactly what your organization needs to excel.

With innovative strategies that encourage rapid decision-making, teamwork, and proactive problem resolution, Source Code Technologies LLC will help position your organization to achieve greater success than you’ve ever imagined.

As a premier IT services company, we believe in maintaining a positive mindset and creating partnerships with purpose. We strive to deliver significant outcomes with measurable results that consistently drive the success and growth of our clients.

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Contact the job poster

Smriti Rajput

Recruiter @ Source Code Technologies LLC

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