Helpdesk Support

Hybrid in Indianapolis, IN, US • Posted 30+ days ago • Updated 21 days ago

Contract W2

Contract Independent

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Customer Service
Technical Support
Customer Relationship Management (CRM)
Help Desk
Payroll

Summary

Avancies are seeking a Helpdesk Analyst to provide advanced technical support in a fast-paced, high-pressure environment. The ideal candidate will have strong hands-on experience supporting PCs, mobile devices, operating systems, and LAN environments, with a strong focus on customer experience and first-contact resolution.

Primary Duties & Responsibilities

Provide customer support to users by responding to inquiries, requests, and issues through phone, email, and service request systems.
Listen actively to customer concerns, comprehend requests accurately, and communicate clear, timely, and professional responses.
Review customer records, update information, and perform accurate data entry across internal systems and tools.
Handle routine to moderately complex customer inquiries while meeting service-level expectations.
Log and track customer interactions using a call center platform and ticketing system, ensuring proper documentation and follow-up.
Review customer comments and attachments within customer relationship management tools and provide detailed written responses.
Escalate issues appropriately when required and collaborate with internal teams to ensure resolution.

Preferred Qualifications

Prior experience in a customer support, helpdesk, or call center environment.
Strong verbal and written communication skills with a courteous and professional demeanor.
Ability to actively listen, problem-solve, and deliver clear explanations to customers.
Basic proficiency with Microsoft Word, Outlook, Excel, and Microsoft Teams.
Comfortable using web-based applications, ticketing systems, and multiple internet browsers.
Strong attention to detail and ability to manage multiple requests efficiently.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91094911
Position Id: 8863511
Posted 30+ days ago

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