Systems Administrator I

About The Work:
We are seeking a Systems Administrator to support and maintain enterprise infrastructure across on-premises and cloud environments. This role focuses on ensuring availability, security, and performance of systems supporting MTY's global operations.

Key Responsibilities:

Infrastructure & Systems Management including:
- Support the deployment, configuration, and maintenance of Windows, Linux, and hybrid cloud environments.
- Administer VMware platforms (ESXi, vCenter, HA, DRS, vMotion).
- Assist in managing server workloads in AWS and/or Azure environments.
- Maintain server hardware, storage systems (SAN), and networking components.
- Perform repairs and maintenance on server, networking, and related hardware.
- Ensure systems availability, performance, and capacity planning.

Network & Security including:
- Support server network infrastructure (NIC, IP Addressing, VPNs, VLANs, routing, load balancing).
- Follow and implement security best practices, including Zero Trust principles.
- Assist with vulnerability assessments and remediation activities.
- Manage user accounts and identity services (Active Directory, DNS, DHCP, Group Policy).
- Configure and report on authentication, access control, and system performance.

Backup, Recovery & Continuity including:
- Support backup and disaster recovery (DR) processes.
- Assist with validation of disaster recovery automation.
- Participate in DR testing activities.
- Ensure systems comply with data protection policies and backup standards.

Operations & Support including:
- Troubleshoot system, application, and performance issues.
- Support application deployment, installation, and configuration.
- Provide support to Help Desk and escalate issues when required.
- Act as an escalation point for advanced technical issues when needed.
- Participate in on-call support rotation and scheduled maintenance windows.
- Maintain a high level of availability in accordance with SLAs.

Automation & Optimization including:
- Develop and maintain basic automation scripts (PowerShell, Python, Bash).
- Work with Infrastructure as Code (IaC) tools such as Terraform, ARM/Bicep, or CloudFormation (preferred).
- Support configuration management and automation tools.
- Monitor systems and assist with performance tuning.
- Utilize log monitoring tools for troubleshooting and alerting.

Governance & Collaboration including:
- Ensure systems comply with policies, standards, licensing agreements, and procedures.
- Work within ITIL-based processes (incident, problem, change management).
- Collaborate with internal teams, vendors, and stakeholders.
- Participate in DevOps and Git-based workflows.
- Provide input into system improvements and operational procedures.
- Assist with server-related cost and effort estimates for projects.

Qualifications & Skills:

Educational Background:
Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Experience:
3--6+ years of systems administration experience.
Experience supporting enterprise environments preferred.

Technical Skills:
Operating Systems: Windows Server (intermediate to advanced), Linux (basic to intermediate).
Virtualization: VMware (ESXi, vCenter).
Cloud Platforms: Exposure to AWS and/or Microsoft Azure.
Identity & Core Services: Active Directory, DNS, DHCP, Group Policy.
Networking: Basic understanding of TCP/IP, VPNs, VLANs, firewalls, and network segmentation.
Storage & Backup: Exposure to SAN storage and backup/archiving solutions.
Automation & DevOps: Basic scripting (PowerShell, Python, Bash), familiarity with IaC (Terraform, ARM/Bicep, CloudFormation), understanding of DevOps and Git workflows, exposure to configuration management tools.
Monitoring & Security: Experience with log monitoring tools, understanding of Zero Trust concepts.
Tools & Frameworks: Exposure to ITSM tools and ITIL processes.

Preferred / Nice-to-Have Skills:
Microsoft 365 / O365 ecosystem (Exchange, Teams, SharePoint).
Experience with AWS or Azure in a support capacity.
Familiarity with Cisco or Palo Alto networking technologies.
Backup tools (e.g., Veeam, Commvault).

Soft Skills:
Strong communication and interpersonal skills.
Ability to work in an environment spanning multiple geographic locations with minimal supervision.
Ability to work independently and within a team.
Strong problem-solving and analytical abilities.
Customer-focused mindset.

Working Conditions:
Hybrid work environment.
Participation in on-call rotation.
Occasional travel may be required.

Physical Requirements:
Ability to stand for extended periods of time.
Ability to lift objects up to 40 lbs.