Product Owner

Job#: 3023758

Job Description:
Technical Product Owner

Contract: 6 Months + Extensions

Location: Remote

Level: Mid-Level

Type: Contractor

Conversion: Possible but not guaranteed
Summary

We are seeking a Technical Product Owner with a strong functional understanding of marketing communication fulfillment platforms. This role will support capability execution, daily platform operations, requirements gathering for IT development, user support, license management, onboarding/training, and overall ownership of product capabilities. The Product Owner will collaborate closely with a Senior Product Manager driving a major modernization roadmap.
Key Responsibilities

• Support day-to-day operations of communication fulfillment platform capabilities.
• Gather, document, and translate business requirements for IT development teams (e.g., business rules, routing logic, workflow needs).
• Map current-state and future-state workflows across messaging fulfillment systems.
• Assist with execution of roadmap initiatives related to fulfillment and audit capabilities.
• Provide end-user support, onboarding, training, and license management.
• Collaborate with Marketing, Compliance, Operations, Technology, and Regulatory stakeholders to refine requirements and prioritize work.
• Contribute to the development of documentation, governance standards, and process materials.
• Monitor platform performance and identify opportunities for optimization.
• Support modernization initiatives involving SmartCOMM, OpenText, and future-state orchestration platforms.

Required Qualifications

• 3+ years of experience in product ownership, business analysis, MarTech, or related technical/operational roles.
• Functional understanding of communication fulfillment or document composition platforms (e.g., SmartCOMM, OpenText).
• Strong experience documenting workflows and translating business rules into technical requirements.
• Excellent communication skills and experience collaborating with cross-functional stakeholders.
• Familiarity with Agile methodologies, backlog management, and iterative delivery.

Preferred Qualifications

• Experience working in regulated industries (healthcare, insurance, financial services).
• Familiarity with omnichannel fulfillment workflows (print, email, fax, digital).
• Exposure to modernization or platform transition efforts.
• Interest in automation, audit capabilities, and real-time orchestration technologies.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.