Customer Service Specialist ILocation: Maitland, FL (100% In-Office)
Pay: $20.50/hour | $21.50/hour for Bilingual English/Spanish Candidates
Employment Type: Full-Time
Join EMPLOYERS and Make a Difference Every Day!EMPLOYERS is a leading provider of workers' compensation insurance and services with a strong reputation for exceptional customer service and employee engagement. As we continue to grow, we\'re looking for customer-focused professionals who thrive in a fast-paced environment and are passionate about helping others.
If you\'re a motivated problem-solver with call center experience and a commitment to delivering outstanding service, we\'d love to hear from you!
What You\'ll DoAs a
Customer Service Specialist I, you\'ll serve as a key point of contact for our customers, providing support through inbound and outbound phone calls, emails, and other communication channels. You\'ll play an important role in delivering a positive customer experience while helping customers navigate our products, services, and online systems.
Key ResponsibilitiesCustomer Service & Support- Deliver exceptional customer service through phone, email, and chat interactions.
- Support customers across multiple workgroups and service areas.
- Respond to inquiries accurately and efficiently while adhering to company policies.
- Research and resolve customer concerns to achieve positive outcomes.
- Educate customers on available resources and self-service tools.
- Assist customers with registration and navigation of EMPLOYERS\' online systems.
- Escalate or route inquiries to the appropriate department when necessary.
Administrative & Process Support- Accurately document customer interactions and account activity.
- Process requests for forms, applications, and related services.
- Follow established procedures, regulations, and state-specific requirements.
- Ensure timely follow-up on customer communications.
Team & Quality Performance- Meet established performance, productivity, and quality standards.
- Monitor customer trends and communicate insights to leadership.
- Utilize internal resources and training opportunities to continuously improve knowledge and skills.
- Support a collaborative, customer-first culture.
Why EMPLOYERS?Competitive Compensation- $20.50/hour
- $21.50/hour for bilingual English/Spanish candidates
Comprehensive Benefits- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Career development opportunities
- Employee-focused culture and work environment
Work Environment- 100% in-office position located in Maitland, Florida
- Primarily sedentary office environment with regular use of computers, phones, and office technology
- Occasional travel to other office or meeting locations
- Flexibility to work early, late, or occasional weekend hours based on business needs
- Ability to lift up to 30 pounds occasionally
About EMPLOYERSEMPLOYERS is America\'s small business insurance specialist, providing workers\' compensation insurance and services nationwide. Our success is built on a commitment to excellence, innovation, and a culture that values our employees as much as our customers.
We live our core values every day:
Integrity Customer Focus Collaboration Initiative Accountability Innovation Personal FulfillmentWhen you join EMPLOYERS, you\'ll become part of a team that values your ideas, supports your growth, and empowers you to make an impact.
Ready to Start Your Next Career Move?Apply today and join a company where customer service excellence and employee success go hand in hand.What We\'re Looking ForRequired Qualifications- High School Diploma or GED equivalent.
- Minimum of 1 year of office experience in a call center environment.
- Proven customer service experience.
- Strong verbal and written communication skills in English.
- Excellent phone etiquette and professionalism.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Strong attention to detail with a focus on accuracy and timeliness.
- Proficiency with Microsoft Outlook, Word, Excel, and internet-based applications.
Preferred Qualifications- Experience with cloud-based call center ACD/CRM platforms.
- Experience using Five9 telephony systems.
- Insurance or Workers\' Compensation industry knowledge.
- Bilingual English/Spanish proficiency.
- Associate\'s Degree.
Equivalent combinations of education and experience will be considered.
Compensation details: 20.5-21.5 Hourly Wage
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