Technical Writer

Top Skills' Details
KCS certification or knowledge along with knowledge of integrating AI into Tech Writing
Create and manage SharePoint content and multi-level sites for internal communication and training content
Ideally someone who produced content for network infrastructure teams/companies.
*** they want people who have done Technical Writing in an IT setting, creating docs on how to fix product defect issues.
Description
This person will be creating support documents to be consumed by customers to assist with support services, utilizing the Knowledge-Centered Service (KCS) methodology. We are at the beginning of a huge Knowledge Management shift to KCS. Most content will be created in automation, but must be reviewed/approved/managed by humans. So applicants with some knowledge management experience could be a good fit.
The docs are still troubleshooting and remediation guides and are focused on specific scenarios/defects/conditions that are either not covered in the standard technical docs, or not in enough detail.
Job Description
You will power the intellectual capital (IC) delivery efforts by authoring and updating web-searchable customer self-help documentation that meets external documentation requirements in a Knowledge-Centered Service (KCS) environment. Specifically, these Technical Writers ensure the technical content prepared by themselves and engineers meets the company and industry norms for content, format and findability and deliver positive outcomes for our customers.
Who You'll Work With
The IC Digitization team in the Workflow & Intellectual Capital organization in Engineering - We target measurable aspects of the CX Centers environment to identify innovative ways to create new content or provide relevant knowledge articles to users inside our customer support workflows.
Our goal is to improve the customer experience by first increasing the productivity of CX Centers' personnel, and them making appropriate self-help content available to customers and partners. You will enable engineer-authored content that is limited to internal use to reach that wider audience.
What You Will Do
Collaborate with organizational partners, including functional leads, project managers, subject matter experts, and process architects to develop, revise, and maintain a variety of product-specific troubleshooting and remediation documents.
Work with functional teams and technical resources to continuously improve document quality and usability.
Handle a rigorous workload of small to large documentation projects simultaneously, while meeting completion deadlines
Contribute to organizational projects, based on your skill set and interests, including optimizing and standardizing internal content management tools, policies, processes, and procedures.
Regularly participate in project, knowledge management, and organizational team meetings.
Use Microsoft Word, Excel, PowerPoint, SharePoint and Visio to develop and edit management and technical documentation.
Create and manage SharePoint content and multi-level sites for internal communication and training content
Use Company-proprietary authoring and editing tools such as Tech Zone, KACES and Content Creation Wizard to manage knowledge article content
Publish knowledge articles IAW the KCS methodology; train CX support professionals to apply the Publishing standards by themselves; monitor and audit their Publishing performance
Conduct periodic Process Adherence Reviews (PAR) IAW the KCS methodology and identify trends requiring attention
Store documentation in the proper repositories in compliance with organizational and international standards.
Apply organizational and international standards to documentation to ensure audit readiness.
Inspire change by identifying impacts to the organization, building awareness and support for change within the organization, and contributing to the development of the organization.
Who You Are
Have a BA/BS, preferably in Technical or Business Writing, Communication, English, or Journalism. Other degree fields are acceptable if you have professional writing experience.
Enthusiastic about working as a technical writer and knowledge manager, including writing, editing and managing technical documentation while collaborating with a wide range of subject matter experts.
Self-motivated and enjoy working independently and as part of a team.
You thrive on creating positive and effective relationships and being a contributing member of a cohesive and dynamic team.
Able to manage within ambiguity and change and can juggle multiple complex projects at an extremely fast pace.
Excellent writing and editing skills; including having advanced competency in English grammar, mechanics, and syntax.
Excellent formatting skills, using tools like Microsoft Excel, Visio, PowerPoint, and Word.
Excellent oral, interpersonal communications, and presentation skills.
Able to make complex and technical documentation easily understandable to experienced and inexperienced and technical and non-technical users.
Understanding of SEO techniques and how to incorporate them in document content and structure to maximize findability
Ability to assess unclear thinking, recognize gaps in process, and identify patterns and differences between various forms of documentation.
Able to resolve issues quickly and efficiently, seeking cooperation and consensus.
Highly organized with excellent follow-through.
You have Experience in
- Basic familiarity with ISO standards regarding documentation requirements.
- HTML formatting/markup for online content
- Applying the KCS methodology for enterprise knowledge creation and management
- KCS Certification and Evolve Loop experience a plus
Skills
technical writing, technical documentation, visio, sharepoint, adobe, editing
Top Skills Details
technical writing,technical documentation,visio,sharepoint,adobe,editing
Job Type & Location
This is a Contract position based out of Durham, NC.
Pay and Benefits
The pay range for this position is $34.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Durham,NC.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.