Become a part of our caring community and help us put health firstWe are seeking an experienced IT Product Management Lead to lead product and service design for applied AI solutions, accelerating innovation and product development for our AI platform teams. This role combines strategic product thinking with hands-on AI prototyping expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences. The ideal candidate will have a proven track record of designing enterprise AI products, working directly with business stakeholders to capture requirements and identify AI opportunities, driving rapid ideation and prototyping, and establishing design systems and frameworks that enable teams to build faster and more effectively.
Product Strategy & Vision- Support and help execute product vision and strategy for applied AI solutions within assigned teams or products.
- Translate business objectives and user needs into compelling product roadmaps and design strategies.
- Apply and help refine product principles and user experience standards within the team.
- Conduct market research, competitive analysis, and user research to inform product direction.
- Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction.
Design & Innovation Leadership- Lead product design for assigned AI applications, including GenAI interfaces, conversational AI, and intelligent automation.
- Lead rapid prototyping of AI solutions including AI agents, to validate feasibility and demonstrate business value.
- Facilitate rapid ideation sessions, and workshops to accelerate product development.
- Create prototypes, wireframes, and interactive mockups to communicate product vision.
- Support the design of intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications.
- Apply human-centered design principles and design thinking methodologies to solve complex problems.
- Support innovation and contribute to experimentation, A/B testing, and iterative design approaches.
Framework & System Design- Develop reusable product frameworks and design patterns that accelerate platform team productivity.
- Contribute to design systems, guidelines, templates, and best practices for AI product development.
- Contribute to product playbooks and frameworks for AI use cases.
- Apply service design frameworks for assigned AI solution delivery.
- Apply information architecture standards and data visualization principles within team scope.
- Contribute to interaction design patterns for AI/ML experiences.
- Develop accessibility standards and inclusive design guidelines for AI products.
User Research & Insights- Conduct user research to understand needs, behaviors, and pain points for AI product users.
- Conduct usability testing, user interviews, and feedback sessions to validate product designs.
- Create user personas, journey maps, and service blueprints for AI solutions.
- Analyze user behavior data and product analytics to drive design improvements.
- Synthesize research findings into actionable insights and design recommendations.
- Maintain feedback loops between users, product teams, and platform teams.
Use your skills to make an impact Required Qualifications- 7+ years in product design, service design, customer facing or product management roles.
- Demonstrated experience designing AI/ML products and platforms in enterprise environments.
- Proven track record of creating successful digital product concepts, prototypes and leading or supporting product launches.
- Strong background in both consumer-facing and enterprise B2B product design.
- Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools.
- Experience leading design for data-driven applications and analytics platforms.
- Experience working directly with business stakeholders to gather requirements, map processes, and identify AI opportunities.
- Hands-on experience prototyping or building AI-powered solutions - not just managing them from a distance.
Design & Product Skills- Proficiency with design and prototyping tools to communicate product vision.
- Experience with design thinking, human-centered design, and service design methodologies.
- Proficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes).
- Experience with data visualization and designing for complex data sets and analytics.
AI & Technical Knowledge- Deep understanding of AI/ML concepts and their implications for product design.
- Experience with GenAI platforms and prompt engineering.
- Knowledge of RAG architectures, vector databases, and retrieval systems for AI applications.
- Understanding of conversational AI design patterns and natural language interfaces.
- Knowledge of responsible AI principles, bias mitigation, and ethical AI design.
- Working understanding of how AI services integrate into enterprise systems
- Experience designing for uncertainty, model confidence, and AI explainability.
- Hands-on experience with AI agent frameworks and rapid AI prototyping approaches.
- Ability to develop evaluation frameworks and benchmarks to assess AI model and platform performance.
Research & Strategy Capabilities- Strong user research skills including interviews, surveys, usability testing, and ethnographic studies.
- Experience with quantitative and qualitative research methodologies.
- Product strategy development including roadmap planning, feature prioritization, and backlog management.
- Ability to synthesize complex information and translate insights into actionable product requirements.
- Experience with agile methodologies and iterative design processes.
- Ability to build business cases and ROI models for product investments.
- Ability to interpret and translate between business language and technical concepts for diverse stakeholders.
Leadership & Communication- Strong problem-solving skills with ability to balance innovation and execution.
- Strong storytelling and presentation skills for communicating design vision.
- Strong collaboration skills within and across immediate teams.
- Ability to give and receive constructive design feedback.
- Awareness of industry trends, emerging technologies, and best practices in AI product design.
- Proven ability to build trusted relationships with business stakeholders at all levels.
Additional InformationThis position follows a hybrid work style and must be performed at one of our designated IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C.To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours40
Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$151,600 - $208,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About UsHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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