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Technical Support Analyst 3

Petersburg, VA, US • Posted 9 hours ago • Updated 37 minutes ago

Contract W2

On-site

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Technical Support Analyst

Summary

Technical Support Analyst 3
Onsite Position: St Petersburg VA

This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Assessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.

Key Responsibilities
Technology Needs Assessment

Evaluate district needs for hardware, software, systems, and upcoming technology projects.
Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

Provide technical assistance for applications, hardware, and system-related issues.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

Document, maintain, upgrade, or replace hardware and software systems.
Maintain accurate district asset inventory records.

Procurement & Security

Review and recommend procurement of information technology equipment.
Maintain required security controls over software and related systems.

User Support & Technology Guidance

Advise users on available technologies that support business needs.
Communicate user needs to the IT Operations Center or for additional guidance or solutions.

Issue Escalation

Escalate urgent issues and outages to the IT Operations Center, Information Security Office, and client as appropriate.

Additional Experience (Preferred)

Experience supporting office relocations, including server moves and telephone setup.
Experience initiating or supporting Electronic Health Records (EHR) implementation.

Interested candidates can send their resumes at

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112211
Position Id: 2026-22452
Posted 9 hours ago

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