Jira Platform Engineer/Administrator

The DevOps Engineer (specifically Jira Platform Engineer) will serve as the technical owner of

our Jira SaaS in government cloud, and is responsible for administering, configuring, and

integrating the application within our enterprise technology ecosystem. This position plays a

pivotal role in consolidating our collaborative planning tools—transitioning from Azure DevOps

(on-prem) and GitLab (on-prem) to Jira—while enabling and scaling Agile practices across the

organization.

The ideal candidate is both technically proficient and strategically minded, with a strong

understanding of Agile methodologies, DevSecOps workflows, and enterprise system

Integration. 

REQUIREMENTS:  

The candidate shall possess the knowledge and skills set forth in the Technical Services BOA,

Section 3.2.2.1 for labor category Senior DevOps Engineer.

The candidate shall also demonstrate the below knowledge and experience:

Jira Administration & Engineering

• Administer, configure, and optimize Jira SaaS to meet enterprise project management and

Agile delivery needs.

• Design and maintain custom workflows, issue types, screens, fields, and automation rules

aligned with organizational Agile frameworks and guidelines.

• Manage user permissions, group roles, and security schemes to ensure governance and

compliance.

• Monitor Jira license utilization, user growth, and application usage to ensure efficient use

of subscriptions.

Collaborate with procurement teams to support renewal, optimization, and budget
decisions. 

System Integration & Development

• Design, implement, and maintain seamless integrations between Jira with other enterprise

systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using

Okta,REST APIs, webhooks, middleware, and scripting.

• Automate data synchronization across platforms to support traceability from planning to

release.

• Troubleshoot and optimize integration pipelines to ensure performance, security, and

scalability.

• Partner with infrastructure and cybersecurity teams to align integrations with enterprise

security and compliance standards.

• Develop and maintain technical documentation, standards, and best practices.

Agile Enablement

• Partner with the Agile Transformation Office to translate Agile practices into effective

Jira configurations and usage patterns.

• Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams

on best-practice tool utilization.

• Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity,

burndown, cycle time, etc.).

• Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to

JIRA SaaS.

Knowledge/Skill Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or

equivalent experience).

• 3+ years of hands-on experience administering and/or engineering Jira (Self-hosting or

• SaaS).

• Proven, hands-on experience developing custom integrations with enterprise platforms,

especially GitLab and ServiceNow.

• Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.

• Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps

principles.

• Experience in enterprise migrations from Azure DevOps or similar tools to Jira.

• Familiarity with Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government

Cloud) and marketplace apps.

• Experience working in a DevSecOps or Platform Engineering environment.

• Experience with information security, privacy, and risk assessment standards including

FISMA, SOX, FedRAMP, etc. 

• Federal government experience is preferred.

• Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred.

The Contractor shall deliver, but not limited to, the following:

• Administering, configuring, and integrating the Jira SaaS for government cloud within

our enterprise technology ecosystem.

• Consolidating our collaborative planning tools—transitioning from Azure DevOps

(onprem) and GitLab (on-prem) to Jira Atlassian Government Cloud (AGC) SaaS for

government.

• Building robust, automated, and secure integrations between Jira SaaS for government

and core enterprise systems (e.g. ServiceNow, GitLab), enabling end-to-end visibility

across planning, development and operations