Senior Director of Technical Product Management: Corporate Platforms

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

In this strategic leadership role, you will serve as the Senior Director of Technical Product Management overseeing our corporate platforms including Salesforce, enterprise ERP and HCM environments and the full lifecycle of 60+ internally developed applications. You will guide the organization through multiple major platform modernizations including the transition from legacy systems to a modern ERP/HCM foundation and CRM transitions, while shaping the long - term strategy, architecture, and operational excellence of our corporate technology ecosystem. Partnering closely with senior business leaders, you'll ensure our platform strategy aligns with organizational priorities, drive cross - functional execution, and foster strong adoption across the enterprise. Your leadership will be central to ensuring seamless delivery, reliable operations, disciplined SDLC practices, and a scalable application portfolio that supports ongoing growth and transformation.

This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Own end-to-end product strategy from concept through end of life, with a focus on our enterprise transformation roadmap-including the CRM transformation to Salesforce, the migration of PeopleSoft to Salesforce for front-office workflows, and PeopleSoft to Oracle Fusion HCM and ERP for back-office modernization. Lead creation and ongoing refinement of the product vision and roadmap.
Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products from product definition and planning through implementation and release. Functions as a central resource with design, development, quality assurance, marketing and implementation as the software product(s) move through their lifecycle.
Directs the creation of user stories and acceptance criteria based on the Voice of the Customer (VOC). Prioritizes user stories and defects/bugs to seed a sprint's backlog based on business value.
Manages resources to ensure optimum efficiency and effective delivery. Collaborates with team and stakeholders to define roadmap, release plans, and Minimum Viable Product (MVP) to achieve company strategic goals.
Maintains, optimizes and elevates the practice of product management, through best in class practice and training.
Contributes technical expertise to the sales process and the development of effective marketing plans/campaigns.
Formulates and executes long-term plans for cost/profit control.
Works with Technical Product Managers to develop comprehensive communication/promotion strategy, including necessary planning, activities, training and other resources associated with successfully introducing the product and features to the customer.
Promotes use of new technologies and works with product managers and sales team to prepare for emerging product and industry trends.
Makes business decisions by creating epics and stories so that teams understand product outcome objectives. Develops and maintains standards for progress visibility and the team's 'definition of done' for all tasks.
Maintains knowledge of product offerings across the board to answer questions, decrease product friction, and encourage adoption. Recommends and advises on business and client user needs.
Serves as a product expert to internal teams and participates in business process re-design activities, helps arrive at technical solutions, communicates product features and shares knowledge of product offerings.
May oversee Project Management Office (PMO) and annual Enhancement Submission Process (ESP) activities.
Leads business stakeholder meetings and encourages innovative ideas from stakeholders.
May perform other job duties as assigned.

What you'll need to have:

Minimum of 15 years of experience in software development or experience managing Salesforce or Oracle.
Minimum of 10 years of leadership experience required.
Must be able to travel up to 25% for meetings, trainings or conferences.

What would be nice for you to have:

Bachelor's degree in Communication, Business Management or similar degree or equivalent experience.
Able to direct the control, design, modification and planning of software products.
Able to create and implement product strategies that meet the needs of applicable industry.
Superior knowledge of the financial industry as it relates to the product.
Superior knowledge of development and design for products in the financial industry.
Superior knowledge of research procedures concerning development of new technologies.
Has a wide range of experience and able to resolve complex issues.
Works on complex and diverse projects.
Able to meet aggressive deadlines.
Able to interact with and communicate well with technical associates.
Able to use independent judgment to plan, prioritize and organize a diversified workload.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.