Salesforce Solution Architect at Chicago, IL (Hybrid Onsite)

We are seeking a highly skilled Salesforce Solution Architect with extensive experience in Service Cloud and Agentforce to join our dynamic team. The ideal candidate will possess a strong background in Salesforce consulting and a deep understanding of the full spectrum of Service Cloud and Agentforce capabilities. In this role, you will be responsible for gathering complex business requirements, architecting strategic solutions, and the implementation of Salesforce functionalities to drive efficiency within our contact center operations

Required Skills -
Salesforce Service
Cloud Salesforce
Agentforce Solutions Architecture
Design


Job Requirements -Qualifications

Bachelor Degree in Computer Science, Engineering, or a related field

9+ years hands-on experience as a Salesforce Solution Architect with extensive experience in Service Cloud, with at least 2 years of Agentforce
solution/implementation experience

Outstanding business acumen with strong ability to understand complex business processes/flows and translate them into functional solutions

Strong experience in Service Cloud capabilities and features like Service Console,Case Management, Omni-Channel routing, Knowledge Management, CTI integration, Email integration, and Agentforce functionalities

Proven experience and deep understanding of Agentforce design/configuration,Einstein Copilot and Prompt Builder and experience in designing autonomous agents

In-depth knowledge of Salesforce architecture, data model, and security model

Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus