JIRA administrator

• Hands-on experience administering and configuring Jira in support of software development, QA, and release management processes
• Experience with Jira configuration elements (workflows, work types, custom fields, screens, Schemes, permissions, notifications, dashboards, filters, automations, etc.)
• Strong written and communication skills to draft and send Batch Release Notes or similar tooling to generate and manage release communications from Jira data
• Strong troubleshooting and problem-solving skills for resolving Jira configuration, workflow, permission, and integration issues

Preferred Skills :

•  Familiarity with requirements management to support requirements traceability matrix’s (RTMs) and end-to-end traceability across requirements, test cases, design documents, and releases
•  Experience developing training content, user guides, SOPs, and reference materials for technical and non-technical users
   

Responsibilities:

• Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes
•  Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease
• Draft Batch Release Notes of Jira changes on a regular basis
• Create, update, and maintain documentation such as user guides, SOPs, process flows
•  Develop and deliver training content and end-user support materials
•  Manage user access, roles, groups, and permissions
• Troubleshoot Jira-related issues, including configuration errors, workflow gaps, permission conflicts, and user-reported problems