TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Incident/Change Manager
Location: Dallas, TX (Hybrid-Need local candidate)
Contract
Job description:
Impact Assessment & Monitoring
Proactively monitor upcoming infrastructure, application, and platform upgrades, patches, and maintenance activities to evaluate potential business and operational impacts.
Assess change-related risks, identify dependencies across systems and teams, and provide recommendations to minimize service disruptions.
Track implementation progress and validate that all planned activities align with organizational change management standards and operational objectives.
Executive Reporting & Operational Visibility
Consolidate technical deployment schedules, release timelines, and implementation data into clear, executive-level dashboards and reporting materials.
Analyze change metrics and operational trends to identify potential risks, recurring issues, and areas requiring leadership attention.
Provide timely status updates on planned and completed deployments, including risk assessments, downtime forecasts, and post-implementation performance indicators.
Measure and report on system stability, incident trends, and operational health following major releases and infrastructure changes.
Stakeholder Communication & Change Coordination
Coordinate with Data Center (DC) department managers, technical teams, and business stakeholders to communicate planned maintenance windows, deployments, and service-impacting activities.
Ensure all stakeholders are informed of change schedules, expected impacts, mitigation plans, and recovery procedures to support seamless operational transitions.
Facilitate cross-functional discussions to address scheduling conflicts, dependencies, and potential business risks associated with planned changes.
Governance, Compliance & Escalation Management
Maintain accurate and complete documentation of all change activities within the approved change management and tracking systems.
Verify that change records include required approvals, implementation details, rollback plans, risk assessments, and audit evidence.
Monitor compliance with organizational policies, governance standards, and regulatory requirements related to change management.
Identify unapproved, non-compliant, or high-risk changes and promptly escalate them to executive sponsors, leadership teams, and governance bodies for review and resolution.
Support internal and external audit activities by ensuring change records are complete, traceable, and readily available for review.
Best Regards,
Kishore
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