Duckcreek Production Support Engineer
Key2Source INC
Dice Job Match Score™
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Job Details
Skills
- Application Support
- Help Desk
- Insurance
- Production Support
- Stakeholder Management
- incident management
- ticketing
- L2 triaging
- SLA
- KPI
- Duck Creek
- P&C Insurance
- P&C
Summary
Job Title: Duckcreek Production Support Engineer
Location: NY , NY (Hybrid)
- Lead L1 and L2 production support activities for Duck Creek applications.
- Manage incident triage, ticket prioritization, issue resolution, and SLA/KPI tracking.
- Serve as the point of contact for client engagement and stakeholder communication.
- Coordinate with offshore teams for defect analysis, enhancement requests, and problem resolution.
- Support transition activities in the current quarter and drive steady-state support operations.
- Monitor application health, manage escalations, and ensure service continuity.
- Provide functional and technical guidance across underwriting, rating, workflow, and transaction processing areas.
Mandatory Skills:
- Strong understanding of Duck Creek platform and P&C Insurance domain.
- Experience in Application Support, Production Support, Help Desk, or Support Lead roles.
- Hands-on experience with incident management, ticketing systems, and L2 triaging.
- Excellent client-facing and stakeholder management skills.
- Ability to lead support engagements and coordinate distributed teams.
- Dice Id: 91165889
- Position Id: 9116378
- Posted 1 day ago
Company Info
About Key2Source INC
At Key2Source, we recognize your drive for a competitive edge and are equipped with the expertise and resources to provide the technological advantage you seek. We offer advanced, professional staffing solutions, both permanent and contingent, throughout the United States. Our extensive database of staffing resources is supported by a robust Human Resources management system, ensuring high quality.
To support your success, we continually refine our expertise and invest heavily in the training and development of our team, utilizing the latest technology. Our commitment to excellence is reflected in our near 100% client retention rate across diverse industries such as IT/ITES, retail, telecom, e-commerce, FMCG, logistics, pharmaceuticals, and more. Our dedication to quality and our proven track record establish us as a leader in workforce solutions.
