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Job Description
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Key Responsibilities
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Website Accessibility Compliance
Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
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Content Refinement and Optimization
Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
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Website Redesign Support
Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
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Accessibility Training and Guidance
Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
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Governance and Review Processes
Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
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User Experience (UX) Enhancement
Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
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Graphic Design Support
Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.
Qualifications
Minimum Education & Experience:
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Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
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3+ years of experience in website management, digital accessibility, UX design, or content strategy.
Required Knowledge, Skills, and Qualifications (NSQs):
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Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
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Experience with Adobe Experience Manager (AEM) and website governance practices.
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Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
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Strong understanding of user-centered design and plain language principles.
Preferred Qualifications:
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Accessibility certifications (e.g., CPACC, WAS, or equivalent).
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Experience working in government, public sector, or large enterprise environments.
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Experience supporting intranet platforms and external public-facing websites.
Competencies
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Customer Focus – Ensures digital services meet the needs of diverse users, including individuals with disabilities.
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Communicates Effectively – Clearly conveys accessibility standards and content guidance to stakeholders.
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Manages Complexity – Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
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Drives Results – Implements timely accessibility improvements and content enhancements.
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Instills Trust – Demonstrates accountability in ensuring compliance and equitable access to information.
Knowledge
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ADA and WCAG 2.1 accessibility standards and guidelines
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Web content management systems and digital publishing workflows
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User experience (UX) and information architecture principles
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Plain language and inclusive content design practices
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Accessibility testing methodologies and tools
Skills
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Accessibility auditing and remediation
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Content editing and optimization for the web
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UX evaluation and usability testing
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Graphic design with accessibility considerations
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Stakeholder training and facilitation
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Abilities
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Ability to identify and resolve accessibility barriers in digital content
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Ability to translate technical standards into practical guidance
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Ability to manage multiple projects and priorities in a part-time capacity
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Ability to collaborate across cross-functional teams
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Ability to analyze data and user feedback to inform improvements
Tools & Equipment
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Accessibility testing tools (e.g., WAVE, Axe, Siteimprove)
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Content Management Systems (CMS) platforms
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Web analytics tools (e.g., Google Analytics)
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Design tools (e.g., Adobe Creative Suite, Figma)
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Microsoft Office/collaboration tools (Teams, SharePoint)
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