Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.
Key Responsibilities
Lead requirement gathering sessions, workshops, and stakeholder discussions
Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
Perform process mapping, gap analysis, and recommend optimized solutions
Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
Validate system configurations through hands-on testing, walkthroughs, and solution reviews
Support Agile delivery processes, including backlog refinement and user story definition
Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
Provide regular updates to stakeholders on progress, risks, and dependencies
Required Qualifications
8+ years of experience in IT project delivery / functional consulting
6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
6+ years of Strong expertise in requirements analysis, functional design, and process optimization
Experience with UAT coordination and defect management
Familiarity with Agile and Waterfall delivery methodologies
6+ years of Experience with tools such as Azure DevOps, Jira, or similar
Preferred Qualifications
Microsoft Dynamics 365 / Power Platform certifications
Experience working in large-scale enterprise implementations
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