Technical Support Specialist

Description

Job Summary The Desktop Support Specialist plays a key role in delivering reliable, high-quality technical support to end users across the organization. This position is responsible for installing, configuring, and maintaining Windows-based devices and peripherals, as well as troubleshooting a wide range of hardware, software, network, and telecom issues. The specialist serves as a primary point of contact for technical inquiries, ensuring timely resolution of incidents and exceptional customer service. In addition to daily support tasks, this role contributes to system rollouts, documentation, process improvements, and special projects. The ideal candidate is detail-oriented, customer-focused, and able to work both independently and collaboratively in a fast-paced environment. Responsibilities: Install, configure, and maintain Windows corporate devices and peripherals, including providing off-hours support when needed Deliver direct end-user support and ensure all calls and tickets are accurately logged and managed in the ticketing system in a timely manner Communicate status updates and progress to customers throughout the lifecycle of their requests Troubleshoot a wide range of incidents, including Desktop, Application, Network, and Telecom issues Identify recurring incidents and escalate them appropriately for long-term resolution Support special projects and initiatives as assigned Prepare for upcoming releases and rollouts to anticipate user needs and inquiries Create and maintain technical documentation, training materials, and usage guides for both users and team members Research and resolve open incidents, ensuring thorough investigation and follow-through Provide management with insights and recommendations to improve service delivery Contribute new solutions and resolved issues to the knowledge base Perform other duties as assigned

Skills

Active, Directory, windows, 7, hardware, software, ticketing, systems, Desktop, Windows 10, Support, Troubleshooting, Customer service, Active directory, Help desk support, Technical support, Imaging, Office 365

Top Skills Details

Active,Directory,windows,7,hardware,software,ticketing,systems

Additional Skills & Qualifications

Need to have great customer service over the phones. This person will be providing support for all internal Canandaigua National Bank internal and external users, which could include some executives. This is not an entry level role. They're looking for someone with a strong personality, solid work ethic, and prior desktop support experience-someone who can operate independently when needed.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Pittsford, NY.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pittsford,NY.
Application Deadline
This position is anticipated to close on Feb 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.