Senior Project Manager — Global Smart Ops & Digital Ops

Senior Project Manager — Global Smart Ops & Digital Ops Deployments 
Dallas,TX

Role Summary 
Need a very strong Senior Project Manager with hands-on experience leading global, 
multi-market deployments of Smart Ops and Digital Ops solutions for large QSR/retail 
enterprise. You will orchestrate cross-functional deployment PODs, partner closely with 
Product & Engineering, and engage with global brand and market leadership to land 
outcomes at pace and scale. 
Key Responsibilities 
Global Program & Deployment Leadership 
•           Own end-to-end delivery for multi-country Smart Ops and Digital Ordering 
programs, from Market Alignment → Discovery → Localization → Deployment → 
Readiness → Support & Run. 
•            Stand up and lead deployment PODs (Deployment Lead, Analysts, Config 
Engineers, Localization Lead, Product SMEs, QA, Global Validation Team) with clear 
objectives, cadence, and KPIs. 
•            Plan, track, and report progress with disciplined PMO governance: scope, 
schedule, cost, RAID, decision log, dependency map. 
Stakeholder Management & Executive Communication 
•            Act as primary point of contact for global brand leaders, Global PMO 
Director, Market PMOs, Product Owners, and Engineering leaders across time 
zones. 
•            Drive executive updates (SteerCo), cross-team alignment, and timely 
escalations with data-driven options and recommendations. 
Product & Technical Deployment Coordination 
•            Coordinate deployment of Smart Ops components: Labor Management, 
Inventory Management, POS, KDS, Kitchen & Fleet, and associated operational 
analytics. 
•            Ensure market-specific configurations, integration readiness (payments, 
menu, delivery aggregators, middleware), data migration, cutover and hypercare 
plans. 
•            Champion automation of deployment workflows and repeatable playbooks 
to improve quality and speed to market. 
Localization & Market Readiness 
•            Lead multi-market localization (menu, taxes, currencies, languages, 
legal/compliance) in partnership with Product Enablement and Market teams. 
•            Validate operational readiness, training, and change plans for franchisees 
and in-store teams. 
PMO Excellence & Controls 
•            Establish transparent, repeatable governance: OKRs/KPIs, weekly 
dashboards, dependency & risk burn-down, benefits tracking. 
•            Ensure clean handoffs to Support & Run organizations with measured 
hypercare exit criteria. 
Required Experience 
•            10+ years in program/project management delivering complex, multi-market 
technology programs; 3–5+ years in product-centric organizations. 
•            Proven success leading global Store Tech / Smart Ops / Digital Ordering 
deployments (POS, KDS, Labor, Inventory, Menu, Commerce). 
•            Demonstrated leadership of 40–100+ cross-functional personnel across 
markets and time zones. 
•            Hands-on mastery of PMO practices (RAID/decision logs, dependency 
management, executive reporting, budgeting, vendor management). 
Technical & Functional Expertise 
•            Smart Ops domain depth: Labor Management, Inventory, POS, KDS, Kitchen 
& Fleet; operational analytics and AI-enabled forecasting. 
•            Digital Ordering: Commerce, omnichannel orchestration and integrations 
(payments, delivery partners, loyalty, tax). 
•            Enterprise integration practices: middleware, APIs, data migration, 
security/compliance, performance and observability. 
•            Tooling: Agile at scale, Jira/Confluence or equivalents; proficiency with 
project financials and staffing tools. 
Leadership & Soft Skills 
•            Executive presence and crisp written/verbal communication; able to simplify 
complexity and influence outcomes. 
•            Structured problem solving and risk management under tight timelines; bias 
for action with strong ownership. 
•            High cultural fluency and empathy; effective in matrixed, global, and 
ambiguous environments.