Software Support(L3)
Zenith Infotek LLC
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Job Details
Skills
- Network Layer
- Bash
- Scripting
- Cloud Computing
- Kubernetes
- Data Link Layer
- SLA
- SOP
- SAP BASIS
- Technical Writing
- Documentation
- Research and Development
- Customer Service
- Computer Hardware
- Software Support
- Linux
- Unix
- SQL
- Java
- Python
- Shell
- Warehouse
- SANS
- Expect
Summary
Job Title: Software Support(L3)
Location: Atlanta, GA
Job Type: Contract
Must have: Linux, Unix, shell or bash scripting, Cloud, Kubernetes, understanding and usage on BoT, SQL.
Good to have: any programming language
What You will Do:
- Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
- Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLA's for each reported issue.
- Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix basis severity and resolution time.
- Should ensure all relevant site-specific technical documentation as well documentation regarding new
- product lines/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
- Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken
Qualification
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience/Strong knowledge of -Java, Python, Shell.
- Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
- Willing to work in rotational shifts.
- 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime
- Dice Id: 90987771
- Position Id: OOJ - 2573-1577-1793908174
- Posted 1 day ago
Company Info
About Zenith Infotek LLC
At Zenith Infotek, we pride ourselves on being at the forefront of technological advancements. Our team is dedicated to providing innovative solutions that not only meet but exceed client expectations, ensuring a seamless integration of technology into their business processes. With a focus on AI-driven methodologies, we empower organizations to harness the full potential of their workforce and technology, paving the way for a future where efficiency and intelligence go hand in hand.
Our commitment to excellence is reflected in our diverse range of services, from IT staffing to comprehensive consulting. We understand the unique challenges faced by businesses today and tailor our strategies to address these needs effectively. By leveraging our expertise in SaaS and cloud computing, we help clients navigate the complexities of digital transformation, ensuring they remain competitive in an ever-evolving market.
Zenith Infotek is not just a service provider; we are your strategic partner in growth. Our approach combines deep industry knowledge with cutting-edge technology to deliver solutions that drive real results. Whether you are looking to enhance your hiring processes with AI or seeking guidance on your digital journey, our team is here to support you every step of the way.