Desktop Support

Desktop Support

Job at a Glance

• Title: Desktop Support
• Location: Columbia, SC (Onsite)
• Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
• Pay: $23-27/hour + optional medical, dental, vision, 401(k) match

Overview
This onsite Desktop Support role focuses on configuring, deploying, and maintaining end-user workstations in a fast-paced enterprise environment. The position supports ticket resolution, workstation deployments, data protection practices, and secure configuration standards to keep end users productive.

Key Responsibilities

• Monitor and update the dispatch/ticketing queue; work assigned support tickets to resolution
• Troubleshoot workstation hardware/software issues and provide technical guidance to end users
• Configure, install, monitor, and maintain workstation software and hardware
• Perform workstation builds, deployments, software installs, and user workstation data backup activities
• Test, troubleshoot, maintain, modify, validate, and document application packages
• Document configurations and standards to support consistent troubleshooting and faster resolution
• Assist with administrative support tasks such as reporting, replacement part ordering, and inventory/status tracking

Required Skills

• 2+ years of technical operations support or workstation/desktop support experience
• Strong customer service and communication skills; ability to provide on-the-spot user training
• Proficiency supporting Windows workstations and common productivity tools
• Experience with Microsoft Teams, Excel, and Microsoft Office
• Understanding of operating system imaging concepts
• Ability to follow approved tooling, licensing, and security configuration standards
• A+ Certification
• U.S. Citizenship required
• Ability to routinely transport items up to 30 lbs and occasionally up to 70 lbs

Education

• Associate degree in Computer Science, Information Technology, or a related field OR 2 years of related work experience

Preferred Skills

• Experience supporting and maintaining workstation infrastructure in a multi-platform environment
• Ability to recommend workstation hardware/software options aligned to business requirements
• Comfort operating in a fast-paced environment that may require responsiveness outside standard hours

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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