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Desktop Support - Sandy Hook

Kentucky, KY, US • Posted 30+ days ago • Updated 3 hours ago

Contract W2

Contract Independent

On-site

$18.00 - $20.00/hr

Brooksource

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Laptop
Switches
Regulatory Compliance
Remote Support
Help Desk
Computer Hardware
Microsoft Windows
Conflict Resolution
Problem Solving
Technical Support
Servers
Network Design
Desktop Management
Public Sector
Customer Service
Communication
Insurance
FSA
Finance
Legal
Coaching
SAP BASIS
Military
Market Analysis
Law

Summary

Desktop Support Technician / Desktop Engineer

Little Sandy Correctional Complex, Sandy Hook, KY

On-Site Role

$18 - $20 per hour

ABOUT THE ROLE

Our client is seeking a motivated and customer-focused Desktop Support Technician / Desktop Engineer for a long-term, onsite contract at the Little Sandy Correctional Complex in Sandy Hook, KY. In this role, you will provide hands-on technical support for approximately 275 devices across the facility, ensuring reliable operation of desktop hardware, software, and related technology systems. You will be responsible for installation, configuration, maintenance, and troubleshooting of desktop and laptop computers in a Windows environment, as well as supporting security camera systems, servers, and network switches. This position requires regular interaction with Department of Corrections staff and may involve working in areas where inmates are present. The ideal candidate will have strong troubleshooting skills, a commitment to excellent customer service, and experience supporting secured or government environments.
WHAT YOU'LL DO

Install, configure, maintain, and troubleshoot desktop and laptop computers in a Windows-based environment
Diagnose and resolve hardware, software, printer, and peripheral issues
Provide onsite technical support to facility staff and end users
Perform device repairs, upgrades, and equipment replacements as needed
Assist with support and maintenance of security camera systems, servers, and network switches
Utilize enterprise desktop management and support tools as needed
Document incidents, service requests, and resolutions accurately
Ensure compliance with facility security protocols and procedures

WHAT YOU BRING

1-2+ years of experience in Desktop Support, Help Desk, Field Support, or a related technical support role
Experience installing, troubleshooting, and repairing hardware and software in a Windows environment
Strong troubleshooting and problem-solving skills
Ability to provide onsite technical support to end users and staff
Experience supporting servers, network infrastructure, or security camera systems (preferred)
Familiarity with enterprise desktop management and support tools (preferred)
Prior experience supporting government, public sector, or secured environments (preferred)
Excellent customer service and communication skills
Ability to document incidents, service requests, and resolutions accurately

WHAT'S IN IT FOR YOU

Competitive medical, dental, and vision insurance plans
Health Savings Account (HSA) and Dependent Care FSA options
Supplemental coverage to fit your needs
401k plan with company match, fully vested upon eligibility
Paid time off, sick time, and paid company holidays
Employee Assistance Program (EAP) including virtual counseling, financial and legal services, and life coaching

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-CR1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110651
Position Id: a1Wcv000000qbY9EAI
Posted 30+ days ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

Gold Microsoft Partner – Cloud Platform
Gold Microsoft Partner – Data Analytics
Silver Microsoft Partner – Data Platform
Silver Microsoft Partner – Security
Silver Microsoft Partner – Application Development
Silver Microsoft Partner – Data Center
AWS Partner
Salesforce Partner
Salesforce – Authorized Training Provider
Salesforce Talent Alliance Employer
Tableau Services Partner
Snowflake Partner
Google Cloud Platform (GCP) Services Partner

Awards (Extended):

Best Places to Work 2022, Charlotte Business Journal, 2022
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
Top Workplaces, Indy Star, 2019
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
Top Work Places, Indy Star, 2018
Best Places to Work, Jacksonville Business Journal, 2018
Best Places to Work, Charlotte Business Journal, 2018
Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
Best Places to Work, Best Places to Work in Kentucky, 2017
Best Places to Work, Best Places to Work in Kentucky, 2016
Best Places to Work, Jacksonville Business Journal, 2016
Top Workplaces, The Indianapolis Star, 2016
Top Workplaces, Indianapolis Star, 2015
Best Places to Work, Charlotte Business Journal, 2015
Best Places to Work Atlanta, Atlanta Business Chronicle, 2014

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