Nice CXone Developer
Purple Hires
Dice Job Match Score™
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Job Details
Skills
- CXone
Summary
Job Title: Nice CXone Developer
Location: Plano TX (onsite)
Onsite/hybrid/ Remote: Complete Onsite
Job Description:
We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
Key Responsibilities Solution Development
- Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
- Build, test, and deploy CXone routing scripts, workflows, and automation processes.
- Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.
Integration & API Work
- Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
- Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
Platform Configuration
- Configure users, skills, campaigns, call queues, and channel settings.
- Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
- Support workforce schedules, QM evaluations, and performance analytics.
Maintenance & Support
- Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
- Perform system updates, enhancements, and ongoing optimizations.
- Collaborate with cross-functional teams (Ops, QA, Network, Product).
Documentation & Best Practices
- Create technical documentation for scripts, integrations, and platform configurations.
- Ensure solutions follow industry best practices for scalability, reliability, and security.
Required Skills & Qualifications
- 10-12+ years of hands-on experience with NICE CXone platform.
- Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
- Experience with REST APIs, JavaScript, JSON, XML.
- Solid understanding of Omnichannel Contact Center operations.
- Experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and troubleshooting skills.
Preferred Skills
- Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
- Certifications in NICE CXone or cloud platforms (AWS/Azure).
- Knowledge of VoIP, SIP, and telephony systems.
- Exposure to automation tools (PowerShell, Python, or RPA).
- Dice Id: 91170791
- Position Id: 8914724
- Posted 19 hours ago
Company Info
About Purple Hires
At Purple Hires, we are dedicated to consistently delivering an outstanding recruitment experience that benefits both our clients and candidates.
We are committed to excellence in every aspect of our recruitment process. From understanding client requirements to sourcing, screening, and presenting the most suitable candidates, we maintain high standards and a results-driven approach. Our goal is not just to fill positions but to add genuine value to our clients’ teams by finding the right talent.
Honesty and openness are at the heart of our recruitment practices. We believe that clear, consistent communication fosters trust and reliability. Whether discussing job requirements, candidate expectations, or process timelines, we ensure that all parties remain well-informed and engaged. Transparency is key to building long-term relationships and ensuring mutual satisfaction.
Respect for both clients and candidates underpins our entire approach. We treat every individual with dignity and professionalism, recognizing that a positive experience leaves a lasting impact. From initial engagement to final placement, we handle each interaction with empathy and consideration, promoting a respectful and inclusive environment.
By combining performance, transparency, and respect, we create a seamless, rewarding recruitment experience. Clients can rely on us for consistent quality and integrity, while candidates feel valued and supported throughout their journey. This holistic approach allows us to build sustainable relationships and maintain a reputation as a trusted recruitment partner.
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