Project Manager 5 - Contingent - PTR Global - Charlotte, NC, US | Dice.com

PTR Global

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Project Manager 5 - Contingent

Charlotte, NC, US • Posted 21 days ago • Updated 7 hours ago

Full Time

On-site

USD $65.00 - 70.00 per hour

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PTR Global

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Job Details

Skills

Performance Management
Preventive Maintenance
Customer Facing
Collaboration
Interactive Voice Response
Change Management
Financial Services
Banking
Management
Waterfall
Agile
Customer Service
Scheduling
Cloud Computing
Migration
Evaluation
Innovation
Analytical Skill
Leadership
Project Management
Military
Training
Reporting

Summary

Position: Project Manager
Location: Charlotte North Carolina
Duration: 12+ months
Job ID: 172166

Job Description:
Job Description:

Senior Project Manager - Contact Center Modernization (PM5)

Overview:

Client is seeking a seasoned Senior Project Manager (PM5) to lead wavebased migrations as part of a high-profile Contact Center Modernization Initiative-one of the largest and most strategic programs at client, and a top 3 priority for Scott Powell.
This multiyear effort aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027.

Key Responsibilities:

Lead endto-end delivery of wave migrations, from discovery and development through deployment.
Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
Influence executive stakeholders to prioritize and support migration efforts.
Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
Manage complex scheduling demands, including potential overtime and onsite presence during critical migration phases.
Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
Oversee integration of technologies such as IVR systems and agent scheduling tools.

Required Qualifications:

Extensive experience in project management, change delivery, and change management within the financial services industry.
Strong understanding of contact center operations and consumer banking.
Proven ability to manage projects using both Waterfall and Agile methodologies.
Experience with cloud platform migrations, especially involving customer service agents (preferred).
Familiarity with technology integrations impacting agent performance and scheduling.
Ability to work in a fastpaced, high-stakes environment with shifting priorities.

Preferred Tools & Technologies:

Experience with Monday.com or similar project management tools.
Understanding of cloud technologies and their impact on contact center functionality.

Additional Notes:

This role may require onsite presence during specific wave migrations (Command Center support).
Flexibility in work hours is expected during critical phases of the project.

In this contingent resource assignment, candidate may:

Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project Management.
Consult on the strategy and resolution of highly complex and unique challenges requiring indepth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical and inductive thinking.
Provide expertise to client senior leadership on innovative Project Management business solutions.
Strategically engage with client personnel.

Required Qualifications:

7 plus years of Project Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Pay Range: $65 - $70 on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ptrtx
Position Id: 172166
Posted 21 days ago

Company Info

About PTR Global

Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada.

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