Technical Support Specialist

Broomfield, CO, US • Posted 1 day ago • Updated 1 day ago
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Technical Support

Summary

Tech Support
W2 contract
Westminster, Colorado
Hybrid role

Pay Rate: $26/hour

Experience: 1 - 3 years.
 This position serves as the key technical connection between internal teams and field installation partners, helping ensure surveillance system deployments are completed accurately, efficiently, and on time. Responsibilities include providing real-time technical support to field technicians during installations, troubleshooting complex issues, and working closely with Partner Project Managers, Sales Engineers, and Tier 2 support teams to resolve challenges as they arise. The role also involves conducting detailed technician checkout procedures to confirm each installation is fully integrated according to scope, maintaining clear communication with customers and partners by sharing updates on progress and performance, and documenting installation status and technical resolutions in internal systems. 

In addition, this person responds to user inquiries related to Envysion systems and PCs, logs support requests, identifies and troubleshoots issues, and guides users through established support steps while escalating to higher-level IT resources when needed. Candidates should have 1–3 years of technical support experience with increasing responsibility, with prior field experience strongly preferred. A solid technical foundation in Linux, Google Workspace, networking, and system integration is required, along with familiarity with surveillance system installation and operation; Salesforce experience is a plus. 

Success in this role requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.


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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: ceiam
  • Position Id: 31243
  • Posted 1 day ago
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