Salesforce Technical Architect

Role: Salesforce Technical Architect
REMOTE

This is a senior, client-facing role with significant visibility. You will work directly with client executives and business stakeholders, partner with our India-based delivery teams, and play a key role in shaping how UST positions and delivers Salesforce solutions at scale. You will also contribute to our practice development building reusable accelerators, defining delivery standards, and helping grow our Salesforce Center of Excellence.
What You'll Do
Client Delivery & Architecture Leadership
Lead end-to-end solution architecture for enterprise Salesforce programs across Sales Cloud, Service Cloud, Health Cloud, and Data Cloud
Define technical strategy, platform architecture, and integration design aligned to client business objectives
Own the technical workstream on large, complex engagements from discovery and design through build, QA, and go-live
Conduct architecture reviews, design sessions, and technical governance across program phases
Translate complex business requirements into scalable, maintainable Salesforce solutions
Identify and mitigate technical risks proactively throughout the program lifecycle
Data Cloud & AI
Architect and implement Data Cloud solutions including data ingestion, identity resolution, unified data models, and calculated insights
Design activation strategies that connect Data Cloud to CRM, marketing, and AI workflows
Leverage Agentforce and Einstein AI capabilities to drive intelligent, outcome-based workflows
Guide clients on data governance, segmentation strategy, and real-time personalization frameworks
Health Cloud
Design Health Cloud solutions supporting care management, care coordination, patient/member engagement, and provider relationship management
Apply knowledge of healthcare data standards (HL7, FHIR) and regulatory requirements (HIPAA) to solution design
Architect integrations between Salesforce Health Cloud and EHR/EMR systems, payer platforms, and clinical data sources
Support clients in life sciences, payer, and provider segments with industry-specific solution patterns
Integrations & Platform Engineering
Design and govern enterprise integration architectures connecting Salesforce to ERP, ITSM, HCM, data warehouse, and third-party platforms
Define integration patterns using MuleSoft, Salesforce Connect, REST/SOAP APIs, platform events, and CDC
Ensure integration solutions are scalable, secure, observable, and aligned to enterprise architecture standards
Establish API governance, error handling, and monitoring frameworks for complex integration landscapes
What You Bring
Experience
10+ years of Salesforce platform experience, with at least 4 5 years in an architect or technical lead capacity
Proven delivery on large-scale, multi-cloud Salesforce programs in complex enterprise environments
Hands-on experience with Salesforce Data Cloud including data streams, identity resolution, data models, and segments
Deep expertise in Health Cloud care programs, care plans, provider/member management, and healthcare interoperability
Strong integration architecture background REST/SOAP, event-driven architecture, MuleSoft or equivalent iPaaS platforms
Experience working in consulting or professional services environments with multiple concurrent client engagements
Technical Skills
Salesforce platform depth: Apex, LWC, SOQL, platform events, flows, and configuration-based development
Data Cloud: ingestion, harmonization, identity resolution, calculated insights, activation
Health Cloud: care management models, OmniStudio, FlexCards, health data interoperability
Integration: MuleSoft, REST/SOAP APIs, Salesforce Connect, Change Data Capture, middleware patterns
Security architecture: sharing models, field-level security, OAuth, connected apps, Shield
DevOps: Salesforce DX, CI/CD pipelines, Git, scratch orgs, deployment management
Certifications Required
Salesforce Certified Application Architect or System Architect (or both i.e., CTA track progress)
Salesforce Certified Data Cloud Consultant
Salesforce Certified Health Cloud Accredited Professional
Salesforce Certified Integration Architect
Certifications Preferred
Salesforce Certified Technical Architect (CTA) or active pursuit
MuleSoft Certified Integration Architect
Additional cloud certifications: Sales Cloud, Service Cloud, Marketing Cloud
Soft Skills & Presence
Executive presence comfortable presenting architecture recommendations to C-suite and VP-level stakeholders
Strong written and verbal communication skills able to translate technical complexity into business language
Collaborative leadership style able to guide teams without direct authority across geographies
Strong consulting instincts asks the right questions, manages scope, and earns trusted advisor status