Manager, IT Operations & Security

Description

We are looking for an experienced IT leader to oversee infrastructure, security, and day-to-day technology operations for a wholesale distribution organization in Warminster, Pennsylvania. This role will guide the long-term direction of enterprise systems while ensuring reliable service delivery, strong cybersecurity practices, and scalable support for business growth. The ideal candidate brings both strategic perspective and hands-on technical expertise, along with the ability to partner effectively across departments.

Responsibilities:
Create and drive a long-range technology and security strategy that supports company objectives, operational needs, and future expansion.
Oversee the implementation, administration, and performance of core infrastructure across cloud and on-site environments, including servers, storage, networking, printing, and end-user devices.
Define service performance metrics and monitor results to improve system availability, responsiveness, and overall IT support quality.
Strengthen business continuity by managing backup platforms, disaster recovery planning, and response procedures for operational and security incidents.
Direct cybersecurity efforts by shaping protective controls, supervising threat monitoring, leading investigations, and promoting security awareness across the organization.
Manage telecommunications and collaboration technologies to ensure dependable connectivity and communication tools for employees.
Work closely with business leaders to understand workflow needs, identify improvement opportunities, and recommend practical technology solutions.
Lead IT initiatives from planning through execution, including resource coordination, risk mitigation, vendor oversight, and stakeholder updates.
Supervise, coach, and develop IT team members while maintaining accountability for budgets, contracts, software licensing, governance standards, and policy compliance.

Requirements

Bachelor's degree in Information Technology or a related discipline, or equivalent relevant experience.
At least 7 years of progressive experience in IT operations, infrastructure, or technology services, including 2 or more years in a people leadership role.
Demonstrated success building technology roadmaps and delivering infrastructure or systems improvement initiatives.
Strong hands-on knowledge of the Microsoft environment, including Microsoft 365, Azure Active Directory/Entra ID, Intune, identity and access management, and Purview.
Working knowledge of Cisco networking, VMware environments, and PowerShell scripting.
Proven experience leading direct reports and collaborating effectively with cross-functional business teams.
Solid background in cybersecurity, including security architecture, incident response, risk analysis, and employee training programs.
Strong communication, analytical, problem-solving, and vendor management skills, with the ability to travel locally between company sites as needed.

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