Servicenow Administrator

Description

We are seeking a highly skilled ServiceNow Administrator to oversee the design, development, and ongoing evolution of the ServiceNow platform within our organization. This role is responsible for partnering closely with business and IT stakeholders, translating requirements into scalable solutions, and ensuring the platform delivers measurable business value. The ideal candidate brings strong technical expertise, excellent communication skills, and a platform-as-a-product mindset. Key Responsibilities Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation. Architect, develop, and maintain the ServiceNow platform in alignment with enterprise standards and best practices. Collaborate with business and IT stakeholders to understand needs, gather requirements, and translate them into effective ServiceNow solutions. Interface directly with customers and end users to facilitate meetings, workshops, and working sessions. Lead requirements-gathering efforts, ensuring business and technical requirements are clearly documented, validated, and understood. Create and maintain meeting artifacts including agendas, meeting minutes, action items, and follow-ups to ensure alignment and accountability. Provide technical guidance and mentorship to ServiceNow developers and administrators. Establish and enforce governance, standards, and best practices for ServiceNow development and implementation. Oversee and participate in ServiceNow upgrades, patching, and ongoing system maintenance. Integrate ServiceNow with third-party applications and enterprise systems using APIs and other integration methods. Troubleshoot and resolve complex issues related to ServiceNow functionality, performance, and integrations. Promote platform capabilities that solve real business problems and reduce reliance on third-party vendors. Continuously improve processes, workflows, and overall platform performance. Stay current with ServiceNow releases and emerging capabilities, evaluating opportunities for adoption

Skills

Servicenow, Scripting, Itsm, Cmdb, itom

Top Skills Details

Servicenow,Scripting,Itsm,Cmdb,itom

Additional Skills & Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of hands-on experience working with the ServiceNow platform. Strong knowledge of ServiceNow architecture, core modules, and development frameworks. Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.). Experience with ITSM, ITOM, HRSD, CSM, or other ServiceNow modules. Experience integrating ServiceNow with external systems using APIs. Strong understanding of Agile and DevOps methodologies. Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences. Proven ability to interface with customers and end users, facilitating meetings, workshops, and requirements-gathering sessions. Experience documenting requirements, meeting minutes, and action items to drive clarity, alignment, and execution. Strong problem-solving skills and the ability to work independently while collaborating across teams. Preferred Qualifications Experience supporting or leading ServiceNow implementations in a large enterprise environment. Knowledge of CMDB, Discovery, and Service Mapping. Familiarity with ServiceNow AI/ML capabilities, Virtual Agent, and automation features. Experience with governance frameworks such as ITIL, COBIT, or ISO 27001. Strong stakeholder management skills and experience working cross-functionally. ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS, CAD, etc.) preferred. Capabilities & Mindset Advanced ServiceNow development skills, including custom workflows, scripting, and integrations. Ability to self-manage initiatives and project lifecycles in collaboration with internal teams. Deep understanding of ServiceNow best practices and real-world enterprise platform governance. Strong communication, documentation

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Westchester, IN.
Pay and Benefits
The pay range for this position is $45.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.