Business Operations Analyst - SC2026

We are looking to hire a full-time, contractor Business Analyst to join our Business Operations Services (BOS) team. This position will work alongside other business analysts, to support our client initiatives by providing detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role, you should have a natural analytical and logical way of thinking, be able to explain difficult concepts to non-technical users and be able to work effectively with internal and external business and technical teams.

Key duties:

• Perform as primary or backup to monitor Originations chat and Mailbox, ensure reported incidents and issues are responded to, escalated, and resolved accurately and in a timely manner, according to SLA.
• Assist team members, document processes and procedures, propose enhancements, and increase efficiencies.
• Assist in Break-FIX and Vendor Portal tickets as assigned, ensure tickets are created, responded to, and resolved or escalated, according to SLA.
• Provide effective and timely analysis, and implement maintenance and enhancements as assigned.
• Develop skills to become an SME, train other team members to support and enhance Departmental processes.
• Working with cross-functional teams, perform business requirements analysis, define relevant areas of changes, translate and document the requirements into design specifications and functional requirements, and communicate the results.
• Manage assigned projects, develop, and review test plans and scripts, monitor deliverables, perform user acceptance testing.
• Conduct and actively participate in meetings with internal and external teams, gather information, produce effective reports, and presentations to share ideas and findings.
• Ensure that various appropriate elements, including documents, policy documents, guides, and business communications are kept up to date and are available.
• Support other projects and tasks accurately, and with a high degree of quality, as assigned.

Required Skills:

• Problem-solving and critical thinking skills that incorporate patience, common sense, and creation of high-quality, easy-to-understand materials.
• Able to perform effectively in a diverse, fast paced, and high-volume workload environment while meeting critical deadlines, handling multiple priorities and projects at the same time.
• The ability to work well independently, in collaboration with others as well as with various levels of management.
• Excellent analytical, evaluative skills; above-average interpersonal and communication skills; written, verbal, and presentation.
• The ability to successfully navigate complex approval flows and established processes.

Qualifications (Education & Experience)

• Bachelor’s degree in business or information systems or equivalent work experience preferably in financial services (consumer, banking, captive finance).
• Highly skilled in MS Office - Word, Excel, PowerPoint, Outlook, Teams, Project, Visio
• Knowledge of Financing Instruments desired.
• Detail oriented, self-motivator, deadlines oriented, excellent ability to take and follow directions.
• Comfortable working from home or in office.