IT Business Analyst

Key Responsibilities

Business & Systems Analysis

• Lead end-to-end requirements elicitation for enterprise applications using interviews, workshops, document reviews, and system analysis

• Analyze existing (“as-is”) processes and define optimized future-state (“to-be”) workflows

• Identify system gaps, inefficiencies, risks, and data quality issues

• Translate business and operational needs into clear functional and non-functional requirements

• Distinguish stakeholder requests from true underlying business needs

Workflow-Driven Applications

• Support systems involving:

• Multi-step approvals

• Inspections and re-inspections

• Corrective actions

• Summons, violations, or enforcement

• Supervisor review and exception handling

• Document complex workflow logic, business rules, and dependencies

• Ensure requirements align with real-world operational practices

Data Analysis & Reporting

• Analyze large and complex datasets to validate requirements

• Write and interpret SQL queries to confirm data logic and outcomes

• Identify discrepancies between expected and actual system behavior

• Define reporting requirements, dashboards, and KPIs for operational and management use

Documentation & Deliverables

Author, maintain, and own high-quality analysis artifacts, including:

• Business Requirements Documents (BRDs)

• Functional & Non-Functional Requirements

• User Stories and Use Cases

• Process Flow Diagrams (Microsoft Visio)

• Requirements Traceability Matrix (RTM)

• User Roles & Permissions Matrix

• Business Rules and Acceptance Criteria

All documentation must be professional, clear, and audit-ready.

Testing & Implementation Support

• Define acceptance test conditions and test cases

• Support User Acceptance Testing (UAT) planning and execution

• Track issues and defects through resolution

• Validate that delivered solutions meet approved requirements

• Support rollout, training, and change management activities

Stakeholder & Communication Management

• Act as liaison between:

• DOT operational teams

• IT and development teams

• Vendors and system integrators

• Other City and State agencies

• Facilitate meetings and working sessions

• Resolve conflicting requirements and manage expectations

• Draft clear, professional written communications, including responses to frustrated users

Mandatory Qualifications (Non-Negotiable)

Candidates must meet all of the following:

• 6+ years of experience as an IT Business Analyst or Systems Analyst on enterprise or mission-critical systems

• Proven experience with:

• Workflow-based applications

• Requirements elicitation and documentation

• Business process modeling

• Strong understanding of:

• Databases and data structures

• Application development lifecycles

• System integrations

• Ability to work fully on-site and independently

• Excellent written and verbal communication skills

Preferred Qualifications (Strong Differentiators)

• Experience supporting public-sector or regulated environments

• Strong SQL and data analysis skills

• Experience with large operational or asset-based systems

• Advanced Microsoft Visio proficiency

• Familiarity with Agile, Waterfall, and hybrid SDLC methodologies

• Prior experience with NYC agencies or large municipal systems

• CBAP, SAFe, or similar professional certification

Work Conditions & Important Notes

• On-site work required (no remote or hybrid options)

• Maximum 35 hours per week

• No overtime, paid holidays, vacation, or sick time

• All work products are Work Made for Hire and become the property of the City of New York

• Candidate must comply with NYC DOT security, confidentiality, and operational policies

Who Should Not Apply

• Junior or mid-level Business Analysts

• UI/UX-only or product-owner-only profiles

• Candidates without workflow or data analysis experience

• Candidates seeking remote or flexible schedules

• Candidates unfamiliar with structured, regulated environments

Why This Role Is Valuable

• Direct impact on New York City’s transportation infrastructure

• Work on high-visibility, citywide operational systems

• Long-term stability in a government environment

• Opportunity to collaborate with senior operational and technology leadership

Mohan Krishna Yarramsetti