Software Guidance & Assistance, Inc., (SGA), is searching for an IT Site Infrastructure Engineer for a CONTRACT assignment with one of our premier Hospitality clients in Orlando, FL.
Acts as the technical resource in support of small day to day site infrastructure operational initiatives, primarily those coming through the SIS Team ticketing queue. The administrator's primary role is building and supporting processes to maintain and update team technical documentation. Collaborates with the Site Infrastructure Engineers, Project Management and technology project and supports teams to ensure work aligns with current resource allocations.
Responsibilities :
- Perform site infrastructure administrative tasks in support of the site requests for technology moves, adds and changes.
- Collaborate with more experienced engineers to provide follow-up and engineering assistance on defined problems
- Under supervision, assist with basic engineering tasks associated with planning, testing, deployment and support of smaller site infrastructure type projects.
- Under supervision perform entry level configuration of infrastructure integration technologies.
- Work with higher level site infrastructure engineers and project managers to help communicate resource needs outside of SIS to ensure project priorities are adhered to as needed to meet the overall needs of the organization.
- Update and maintain the reporting and dashboard functions associated with the SIS ticketing queue.
- Maintain a positive and optimistic working environment.
- Communicate areas where existing policies, procedures, and/or standards are inhibiting delivery of quality technical solutions and recommend changes/alterations.
- Provide periodic reports to management.
- Work with site engineering team to ensure site inventory data is maintained.
- Complete other assignments as requested by management.
- Acts as technical resource in support of day to day execution related to new technology deployments for WVO sites and facilities (fulfillment).
- Collaborates with the Site Infrastructure Engineers, Project Management and technology project and supports teams ensuring technology integration configuration standards are implemented and WVO technology support and standards documentation gets maintained and updated.
- Performs basic engineering tasks associated with planning, design, installation (as needed), testing, deployment, and support of all site technologies. (40% time)
- Supports the administration functions related to due diligence assessments on proposed projects to determine technical requirements and points of integration (20% time)
- Performs basic to moderate configuration of infrastructure integration technologies (15% time)
- Works with higher level Site Infrastructure Engineers and project managers to help minimize the impacts to adjusting project priorities as needed to meet the overall needs of the organization. (15% time)
- Assist with testing and documenting of new integration tools and methodologies (10% time)
- Performs other duties as needed
Required Skills :
- 5 - 15% travel would be required as needed to facilitate site due diligence assessments and to address any escalated support issues which required hands on resolution. Travel could be to any of the current locations where Wyndham resorts, sales offices, or call centers are located.
- Associates degree in related field or equivalent combination of education and directly related experience.
- 3+ years of work experience in a medium to large diverse in-depth, enterprise-wide technical environment integrating, implementing and supporting technologies, specifically around network and telecommunication and client/server integration.
- Basic level client/server architectural understanding
- Basic level network and telecommunications architectural understanding
- Demonstrated proficiency in MS Office Suite of products; MS Office, Visio and Project
- Solid customer service skills
- Effective written, verbal, and presentation communication skills
- Organizational, analytical, and problem determination/resolution skills
- Ability to prioritize concurrent projects at the task level.
- Ability to work in a team structure, driving to aggressive deadlines in a fast-paced environment.
- Proven ability to work in a collaborative environment amongst IT professionals.
- Ability to communicate technical concepts and subjects in a clear and concise manner.
- Ability to work and effectively communicate with peers and outside vendors.
Preferred Skills :
- Structured Cabling
- UPSs
- Telecom
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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