ServiceNow Implementation Specialist :: Raleigh, NC

ServiceNow implementation Specialist

Location: Raleigh, NC

Duration: 12+ months

In person interview needed. Onsite from day 1 / Hybrid

Candidates must reside in NC, preferably within commuting distance to Raleigh.

We are seeking an experienced and highly motivated ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in designing, developing, and implementing ServiceNow applications and solutions. You will be responsible for customizing and configuring the ServiceNow platform to meet business needs, as well as providing ongoing support and maintenance

Responsibilities

Design and Development: Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.

Configuration: Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more.

Integration: Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.

Troubleshooting and Support: Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.

Documentation: Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.

Collaboration: Work closely with business analysts, project managers, and end-users to understand requirements and provide solutions that meet their needs.

Best Practices: Implement best practices for ServiceNow development and administration, including coding standards, testing procedures, and change management processes.

Upgrades and Maintenance: Participate in system upgrades and maintenance activities, ensuring minimal disruption to business operations.

Skills Needed

Proven ServiceNow experience Required 3 Years

Web applications, networks, protocols and email (SMTP, POP3) Required 3 Years

Basic understanding of ITIL v3 methodologies Required 3 Years

Understanding of enterprise IT architecture Required 3 Years

Working knowledge of relational databases Required 3 Years

Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 3 Years

Impeccable time-management and record keeping Required 5 Years

The ability to take complex end-user requirements to code Required 5 Years

A positive can-do attitude & willingness to learn Required 5 Years

A strong personal commitment to quality service Required 5 Years

The ability to work independently and with a team Required 3 Years

LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Required 3 Years

Excellent communication Required 5 Years

Question 1 Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?

Question 2 Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?

Question 3 Candidate must be able to attend an in-person interview. Do you accept this requirement?

Question 4 The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.