Site Reliability Engineer

JOB DESCRIPTION
Site Reliability Engineer – Observability

Overview:
We are seeking a skilled Site Reliability Engineer III to join our Platform Engineering team, focusing on building and maintaining a comprehensive observability platform. In this role, you will ensure that our microservices, Kubernetes clusters, and cloud infrastructure are consistently reliable, high-performing, and scalable. You will work closely with cross-functional teams to provide deep insights into system health, performance, and availability through metrics, logs, and traces. This is a key role for those passionate about creating robust, proactive monitoring systems to support troubleshooting and optimization.

Responsibilities:

• Develop and sustain a resilient observability stack using tools such as Prometheus, Grafana, Loki, InfluxDB, Telegraf, OpenTelemetry, and more.
• Collaborate with DevOps, engineering, and product teams to understand monitoring requirements and deliver data-driven insights for better decision-making.
• Design and implement monitoring solutions across diverse environments, including Kubernetes clusters, microservices, AWS, Azure, on-prem vSphere setups, and networks using Windows, Linux, Cisco, Juniper, Arista, and more.
• Aggregate and store logs, metrics, and traces from distributed systems to ensure comprehensive, end-to-end visibility.
• Develop alerting mechanisms based on KPIs and thresholds to support proactive performance monitoring and application uptime.
• Create and maintain dashboards to monitor system health, application performance, and resource utilization.
• Build solutions for monitoring key application metrics, including latency, request rates, error rates, and service dependencies.
• Support incident response efforts, collaborating with DevOps, SRE, and development teams to troubleshoot and resolve performance issues.
• Define and implement automated incident response workflows using observability data.
• Participate in post-incident analyses to identify root causes and continuously improve system reliability.
• Identify areas to improve observability practices, including better instrumentation, alerting, and reporting strategies.
• Document observability setups, best practices, and troubleshooting techniques.
• Stay informed on the latest observability technologies and industry trends to enhance the observability ecosystem.
• Provide regular reports and dashboards on system health and performance metrics to ensure transparency for stakeholders.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent practical experience).
• 3–5 years of experience in observability, monitoring, or related areas such as SRE, DevOps, or Platform Engineering.
• Proven experience in building, scaling, and managing observability solutions for complex infrastructure environments (Kubernetes, AWS, Azure, on-prem vSphere, and Windows/Linux).
• Proficiency with Git version control, including branch management, conflict resolution, and GitHub workflows, along with experience in CI/CD using GitHub Actions.
• Familiarity with VMware vSphere, cloud platforms (AWS, Google Cloud Platform, Azure), and containerized environments (Docker and Kubernetes).
• Relevant certifications (e.g., VMware Certified Professional - VCP, AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, Certified Kubernetes Administrator) are a plus.

Skills and Abilities:

• Deep understanding of observability principles, including metrics, logs, and traces.
• Strong experience with monitoring tools (Prometheus, Grafana, InfluxDB, Telegraf, etc.) and Kubernetes/containerized workloads.
• Knowledge of cloud-native technologies, Infrastructure as Code (IaC), and DevOps practices.
• Experience with Application Performance Management (APM) tools.
• Proficient in scripting and automation with languages like Python, Bash, or Go.
• Skilled in data visualization and reporting, using tools like Grafana and Kibana.
• Ability to troubleshoot complex issues using logs, metrics, and traces for effective incident response.
• Strong collaboration and communication skills for working with SRE, DevOps, and engineering teams.
• Problem-solving mindset with attention to detail in designing observability solutions.
• Adaptable to a fast-paced, evolving technical environment.
• Eagerness to stay up-to-date with trends in observability, cloud technologies, and distributed systems.