Service Desk Analyst (Onsite)

Nashville, TN, US • Posted 16 hours ago • Updated 16 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • ServiceNow
  • support
  • and deployment
  • Application Troubleshooting
  • Network troubleshooting
  • Hardware Deployment
  • Active Directory Management
  • iOS Management
  • Video Conferencing

Summary

Job Title:

Service Desk Analyst (Onsite)

Location:

Nashville, TN

Duration:

12 months

Pay Rate:

$25/hr on W2 all inclusive

Note:

Must be local to Tennessee / Reasonably close to Nashville,TN

 

Job Description

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.

 

People/Customer Service skills required

  • Printer Administration and Troubleshooting
    Server Print Queue, and local Queues

 

Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset password and unlock accounts.

 

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

 

Video Conferencing

  • Cisco WebEx

  • MS Teams

  • Cisco Presence video solutions

 

Network troubleshooting

  • Internal vs external

  • VPN

  • LTE

  • Wifi

 

Application Troubleshooting

  • Account permission

  • Compatibility settings

  • Browser vs installed

 

Remote support

  • MSRA

  • RDP

  • TEAMs

  • Webex

 

Hardware Deployment

 

ServiceNow

  • Ticket management

  • Ticket assignment

Recruiter Details:

Kris : Seven one nine – two three nine – Five five five five

Lokesh: Eight three two - Nine nine zero -Two four two six

Sameer : Seven one nine – two three nine – Five five five five

 

About US: 

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10498904
  • Position Id: 34359-2053-
  • Posted 16 hours ago

Company Info

About GSK Solutions Inc.

Our values are integrity, leading change, excellence, and respect for the individual, learning and sharing. Our success is based on our ability to be flexible while adhering to a strict project management methodology.

We inspire personal and professional growth in our people through innovation and creativity. We reward excellence. We earn the trust of our customers and the respect of our employees through exceptional teamwork, good business ethics and a high level of commitment

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