IT Support Specialist

New Orleans, LA, US • Posted 15 days ago • Updated 15 days ago

Full Time

No Travel Required

On-site

$28 - $32/hr

Fitment

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Job Details

Skills

Computer Hardware
Computer Science
Customer Satisfaction
Help Desk
Information Technology
Microsoft Windows
Operating Systems
Technical Support
Problem Solving
Microsoft Certified Professional

Summary

M.S. Rau is seeking a dedicated IT Support Specialist to join our dynamic team, ensuring robust technical support, system maintenance, and optimization to power our expanding infrastructure in a luxury retail environment. This full-time role offers the chance to make a meaningful impact by resolving technical challenges, enhancing user experiences, and driving operational excellence. Collaborate with seasoned IT professionals, lead innovative projects, and maintain a secure, efficient technology ecosystem while fostering a proactive, service-oriented culture that supports our prestigious brand’s commitment to excellence.

Who We Are:

Located in the French Quarter for more than a century, M.S. Rau is an internationally recognized leader in rare and important antiques, fine art and jewelry. Our philosophy of ultimate client satisfaction has guided us for over a century, solidifying our commitment to building life-long relationships of trust with each client. Working here means you work for the best of the best while surrounded by some of the world's most fascinating and beautiful treasures.

Who You Are:

You have a strong work ethic, a desire to learn and a positive attitude. The expertise you will bring include:

Set up and install new hardware and software systems.
Diagnose and troubleshoot hardware and software issues.
Maintain hardware and software by conducting regular maintenance and updates.
Upgrade firmware, software, and outdated hardware systems.
Monitor and maintain security systems and install updates.
Provide technical support to users and resolve technical errors.
Prepare technical documents, such as error and maintenance reports.
Create user documents and provide training on new computer systems.
Manage and maintain the company’s cellular plan.
Research technical solutions; implement solutions and provide documentation and training.
Manage and maintain access control systems.
Process new and exiting employees.

Other skills you will bring to M.S. Rau:

Bachelor's degree in computer science, information technology, or related field OR 1+ years of experience as a computer technician or in a similar role.
Certified as a Microsoft Certified Professional.
Proficiency in computer operating systems, such as MS Windows and MAC OS.
Expert knowledge of computer systems, including desktops, cloud-based systems, networks, servers, and system maintenance.
Strong in performance tuning, debugging, and testing.
Excellent problem-solving and critical thinking skills.
Good written and verbal communication skills.
The ability to stay up to date with the latest advancements in hardware and software.
Must be organized, detailed oriented, thorough, self-motivated, disciplined, flexible, patient and possess spontaneous decision capabilities.

What We Offer:

Compensation and Hours

This is a full-time hourly position with a pay range of $28 to $32 per hour plus the potential to earn quarterly and annual bonuses. The position works Monday through Saturday, 8:30a.m. to 5:30p.m. Work will be performed on Saturdays and an off day may be taken between Monday and Friday at the employee’s choosing. The intent is for the employee to provide Saturday help-desk coverage in the Gallery while maintaining a 40-hour work week. Overtime may be required depending on business needs.

Benefits

M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTP0Y3poHAZm92I
Position Id: 8886222
Posted 15 days ago

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IT Support Specialist

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Job Details

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