Desktop Support Analyst

Desktop Support Analyst

A motivated, high-energy IT professional is needed for a 12-month contract in Kansas City. This role is designed for someone "hungry" to contribute and grow. This is not a position for those seeking 100% remote work; it is for a professional who values the impact of in-person collaboration and hands-on problem-solving.

Note to Entry-Level Applicants: For those with the right drive, personality, and foundational IT knowledge, training is available.

Requirements

Success in this position is defined by the ability to diagnose "Forensic Friction"—identifying where processes are slowing down and taking the initiative to resolve them:

• Hands-On Triage: Provide "desk-side" and virtual support for a diverse hardware environment, including MacBooks, Surface laptops, thin clients, and multifunction printers.

• VDI & Logic Troubleshooting: Go beyond basic restarts. Dive into VMware (VDI), Windows, and macOS logs to find the root cause of system failures.

• Active Infrastructure: Manage user access via Active Directory and software deployments through SCCM, ensuring end-users across regional offices (MO, NY, DC) are mission-ready.

• Technical Documentation: Work directly with the Team Lead and end users via phone, Slack, and in person to ensure Jira documentation is accurate and detailed.

Non-negotiables

• Residency: Local to Kansas City (3 days onsite / 2 days remote hybrid schedule).

• The "Hunger" Factor: A proactive willingness to "jump in" is required. This is not a role for "Reporter" profiles who only wait for instructions.

• Work Authorization: ship is required.

• Reliability: This position replaces a high-performing consultant; the expectation is to maintain that standard of excellence from Day 1.

Minimum requirements

• Environment: Familiarity with Windows 10/11, macOS, and MS Office 365.

• Tools: Exposure to Active Directory, Cisco Webex, Slack, and Jira (or similar ticketing systems).

• Education: Completed training in Desktop Support or equivalent hands-on experience/certifications (A+, Network+) is preferred but not required for a candidate with high potential.