ServiceNow ITOM Technical Consultant - Remote - Part Time

Remote • Posted 2 hours ago • Updated 2 hours ago
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Summary

We are a Registered ServiceNow Partner. We are looking to hire ServiceNow ITOM Technical Consultant for Remote position to work Part Time on projects for our client.

on US Soil.
Communication Skills: Good
Skills Required: ITOM Lead level TC who can support the below activities:

Details:
- Focus on building a robust service graph for customer environments, reducing alert noise, and establishing repeatable onboarding processes for AWS and Azure customers.
- Service Graph as Primary Goal: the main objective is to fill out the service graph for customer environments, particularly for AWS, to improve support and incident impact analysis.
- Reducing Alert Noise: need to reduce noise in the alerting system by correlating related events and consolidating them into single tickets, referencing a successful proof-of-concept using CloudTrail data.
- Repeatable Customer Onboarding: Customer requested that the engagement produce clear ''recipes'' for onboarding new customers, including both AWS and Azure, to streamline the process for future additions.
- Event Management Integration: customer highlighted the desire to move away from PagerDuty as middleware for event management, instead feeding alerts directly into ServiceNow event management for improved compliance and integration.
- ServiceNow resources would provide hands-on support while also documenting process

Question 1: Please provide name and email that the certifications are listed under on ServiceNow portal.
Question 2: Please provide a summary of your ServiceNow ITOM  project experiences. For example; Project 1, did X, Project 2, did Y, etc

Location:  Remote
Type: Part Time
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: tecvis
  • Position Id: 4140
  • Posted 2 hours ago

Company Info

About Technovision, Inc.

Technovision's methodology helps its expert professionals work closely with customers to understand and map the concept/ problem, detail the requirements, architect the system and further develop, deploy and support the applications on a continuous basis. Technovision takes complete responsibility for the application. For maintenance and support, Technovision's has developed a phased methodology that ensures smooth transition of resources (including customer employees, where applicable) and steady support.

TechnoVision's IT Services approach the customer with a 50-45-5 percent rule. We develop and offer 50 percent of our services by drawing upon our extensive industry experience and knowledge of trends we have tracked over time.

The next 45 percent of the solution is tailored to your precise needs. This level of importance is generated based on the aspect of customer differentiation. Every customer of ours is unique and extremely important. Hence we consider your organizational culture, your distinct business processes and operations, the needs of your customers, your risk tolerance, your competitors, and the dynamics of your markets. We concentrate on your organization's unique characteristics, such as tasks, workflow, business processes, finances and technology.

The last 5 percent is allocated to Contingency, and attributed to your anticipated needs or the uncertainties you face. This 5 percent solution enables your enterprise in change management, keeping your options open in case of contingency, and bracing yourself as changes occur around you.


Career Website
http://www.etechnovision.com

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