Technical Analyst (chatbot Team)

Job Title: Technical Analyst Chatbot Team

About the Role: Our Client is seeking a Technical Analyst to join the Chatbot Team. The ideal candidate will provide technical support, manage day-to-day operations, and collaborate with Google on support tickets to ensure smooth chatbot functionality. This is an onsite role requiring strong analytical, troubleshooting, and communication skills.

Key Responsibilities:

• Perform standard Technical Analyst duties, including monitoring, troubleshooting, and documentation of chatbot systems.

• Collaborate with the Google team to manage, track, and resolve support tickets related to chatbot operations.

• Act as a liaison between internal teams and Google to ensure timely resolution of technical issues.

• Monitor chatbot performance, analyze trends, and provide recommendations for improvements.

• Document issues, resolutions, and operational procedures to maintain a knowledge base for the team.

• Assist in the testing and implementation of updates, patches, or enhancements to chatbot platforms.

Required Qualifications:

• Proven experience as a Technical Analyst, Support Analyst, or similar technical support role.

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication skills for effective collaboration with internal and external teams.

• Ability to work onsite and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with chatbot platforms, AI, or Natural Language Processing (NLP) tools.

• Familiarity with Google support ticketing processes or collaboration platforms.

• Knowledge of IT service management processes and troubleshooting methodologies.

• Ability to create clear and concise technical documentation.

Key Competencies:

• Strong collaboration and interpersonal skills.

• Ability to adapt to changing priorities and dynamic environments.

• Detail-oriented with strong organizational skills.

• Proactive in identifying issues and proposing solutions.