When you join the Simply Solar team, you join an amazing culture of people who care deeply about the work they do. You join an organization committed to empowering people to make positive, measurable changes in their personal lives and our communities.
We also offer competitive pay with excellent benefits , company trips/events, PTO, 401K, and more. Plus, we're pet-friendly!
Join our team, and do work that matters!About Simply Solar Simply Solar has designed, installed, and serviced solar systems across California for more than a decade. We are expanding our service and maintenance department and are hiring a Customer Success Manager to work directly with our customers, field technicians, and equipment manufacturers.
The role This is a customer-facing, office-based (hybrid option available) position. You will be the first point of contact for homeowners with questions or problems related to their solar systems, and you will manage each case from the first call through resolution.
Day to day, you will:
- Answer inbound calls and emails from customers about system performance, monitoring, utility bills, roof work, and other service needs
- Diagnose common issues and resolve what can be handled remotely
- Schedule field technicians when a site visit is needed and keep customers informed throughout the process
- Work with manufacturers (Enphase, SolarEdge, Tesla, SMA) on warranty claims and replacement equipment
- Document cases and communications in our CRM
- Help coordinate the service crew's schedule
- Identify recurring issues and work with leadership to improve our processes
The department is growing, and as it does, this role will take on more responsibility for the service team.
What we're looking for- At least 1 year of experience in the solar industry, in any role (sales, installation, permitting, administration, or service)
- Strong communication skills and an interest in helping customers, including when they are frustrated
- Organized and able to manage multiple open cases at once
- Interest in learning how solar systems work and how to troubleshoot them
- Ability to navigate industry-specific terminology
- Excellent time management skills with a proven ability to meet deadlines
- Ability to work successfully in a high-volume environment
- Comfortable working both independently and as part of a larger team
- High proficiency with Microsoft Office and GSuite or similar
- Ability to learn quickly and develop additional industry knowledge
Helpful but not required- Experience with inverters or monitoring platforms
- Salesforce or other CRM experience
- Field experience installing or servicing solar systems
- Experience leading a small team
- NABCEP certification or an electrical background
We encourage you to apply even if you don't meet every item on this list.
Compensation and benefits- $75,000-$95,000 per year, depending on experience
- Medical, dental, and vision coverage
- 401(k)
- Full-time, in-office position at our Petaluma, CA office
To apply Submit your resume and a brief note about your solar experience and why this role interests you. A cover letter is not required.
The pay range for this role is:75,000 - 95,000 USD per year(Petaluma Office)
PI7cf20fc28df0-6
Never miss an opportunity! Create an alert based on the job you applied for.
